What are the responsibilities and job description for the Office Administrator position at Nautilus Pools?
**KNOWLEDGE OF POOL INDUSTRY IS PREFERRED
Nautilus Pools is seeking an experienced Office Administrator to facilitate administrative and customer satisfaction efforts through efficiency and asset utilization. The role is responsible for performing administrative tasks across all functional departments, including Warranty Service, Accounting, and Customer Service. The Office Administrator must have strong organizational skills and is a motivated individual with excellent communication skills, a proactive approach, the ability to handle multiple tasks efficiently, and maintain the highest level of confidentiality within a growing organization.
MAJOR RESPONSIBILITIES
- Serves as a point of contact for internal and external communication. Answer phone calls, respond to emails, and direct inquiries to the appropriate team members.
- Responsible for submitting warranty claims information into software, generating quotes for approval, and updating work orders while ensuring customer satisfaction.
- Performs all administrative functions, including reception, mail distribution, and office supplies procurement. Ensures the office space is organized, clean, and well-maintained.
- Communicates with vendors, service providers, and suppliers. Obtain quotes and negotiate contracts to secure cost-effective services.
- Coordinates with vendors for repairs and maintenance, as needed.
- Assists with scheduling service technicians for pool repair and pool cleanings.
- Handle office tasks such as filing, generating reports, purchase orders, and equipment inventory.
- Coordinates team events and activities to foster a positive work culture.
- Maintains accurate records, documents, and files, ensuring compliance with company policies and legal requirements.
- Prepare communications, such as memos, emails, invoices, reports, and other correspondence.
- Manage key customer relationships and participate in sales process within assigned region.
- Responsible for registering warranty claims information.
- Assessing and analyzing future customer needs to increase revenue within assigned region.
- All other duties as assigned
REQUIREMENTS
Education:
- High School diploma or equivalency, Required.
Work Experience Required:
- 3 years customer or administrative experience
- General knowledge of accounting, sales, and project management software
- 2 years industry experience in construction or pool building
Skills & Knowledge Required:
- Excellent verbal and written communication skills
- Superior customer service skills
- Organized with attention to detail
- Advanced proficiency in MS office
- Proven ability to build and maintain relationships with others
- Ability to work in fluid environments, highly flexible and able to set/adjust priorities with office needs.
- Excellent planning and time management abilities
- Ability to multitask effectively
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Pool maintenance: 1 year (Preferred)
Ability to Relocate:
- Port Charlotte, FL 33954: Relocate before starting work (Required)
Work Location: In person
Salary : $21 - $25