What are the responsibilities and job description for the Healthcare Customer Service Representative position at Nav Central LLC?
Job Summary:
Provides customer service to patients, physicians, and other callers in a closely monitored clinical call center environment by scheduling appointments, verifying insurance data, and coordinating appropriate physician access.
Responsibilities:
- Provides customer service to patients by coordinating services, directing callers to appropriate physicians for appointment (utilizing medical/clinical knowledge), and providing special instructions
- Determines appointment type and urgency then schedules appointments
- Communicates scheduling information, instructions, and directions
- Captures and verifies referrals and cancellation reasons, insurance coverage, and physician data
- Acts as a liaison for outside referring physicians and facilities to resolve scheduling issue between patients and providers then review and confirm appointments
- Maintains acceptable performance in quality, patient experience, customer satisfaction, teamwork, and medical terminology
- Utilizes customer service skills to resolve patient's concerns and issues
- Other duties as assigned
Benefits:
- Company Provided Life Insurance
- Medical Insurance
- Dental and Vision Insurance
- Leadership Training
- Growth Opportunities
- Earned PTO- Vacation and Sick
- 401K
Schedules:
- Full-time: 5 day work week Monday-Friday 10:00am-7:00pm
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Medical Specialty:
- Orthopedics
- Primary Care
- Sports Medicine
- Urgent Care
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
Work Location: In person
Salary : $13 - $15
