What are the responsibilities and job description for the Patient Care Liaison position at Nav Central LLC?
Are you looking for advancement in the EMS community?
Are you tired of limited or no opportunities, and being stuck on 24 hour shifts or on an ambulance?
Nav Central was founded in order to provide not only opportunities for EMTs and Paramedics but also a home/work-life balance!
All positions will be assigned to our Healthcare Navigation Clinical Command Center in Forney, Texas. Our Community Health EMTs & Paramedics serve as Physician Extenders to our Managed Care Patient Populations.
Duties Include:
- Communicates by telephone with patients, caregivers, family members and other clinicians to facilitate a positive patient outcome in the out-of-hospital environment
- Utilizes protocols, algorithms, sound clinical judgment and adjunctive resources (including other clinicians) to resolve patient/family/client needs successfully via both in-bound and out-bound telephone calls
- Intervenes properly in urgent and emergent situations to ensure the best possible care for the patient
- Properly records all interactions using the provided platforms and software tools in a timely and efficient manner
- Provides exemplary customer service and displays professionalism during all contacts. Works under psychologically taxing conditions to include high-stress situations
- Ability to think outside the box and solve patient / customer service issues in non-traditional healthcare model
- Performs other duties as assigned to include general housekeeping chores and special projects
If you are interested in pursuing a new pathway in Community Health and joining a family oriented company, please submit your resume. We would love to speak with you!
Work Remotely
- No
Schedule
- 2-2-3 rotating 12-hour shift 8a-8p
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 12 hour shift
Experience:
- EMS: 1 year (Required)
License/Certification:
- EMT Certification (Required)
Work Location: In person