Client Relationship Manager - Australia

Client Relationship Manager

Do you want to be part of an award-winning global company that is committed to innovative technology and continuous process improvement?  Where you will build relationships within the industry, and leverage your expertise to empower your customers for success?

Become part of a privately owned, local office with a multi-national footprint and a thirty-year history of year-over-year organic growth.

Client Relationship Manager

NAV Fund Services is seeking a Client Relationship Manager to drive significant growth of our unique and fast-growing Fund Administration business.  The Client Relationship Manager serves clients, ensures the accuracy of client accounts and provides subject matter expertise for client satisfaction.

About Us:

NAV Fund Administration Group was founded in 1991 and has since undergone exponential organic growth.  NAV is now one of the largest and most reputable fund administrators in the world, with over 2,200 clients, offices in multiple countries, and servicing clients located in six continents.  NAV has been able to succeed in all economic climates by continued investment in innovation and technology, while remaining independent, detached from mergers and acquisitions, and completely debt free. 

NAV Core Values:

NAV’s culture is based on respect. We treat our clients and each member of NAV’s team with respect.

NAV stands for outstanding customer service. We treat each client as a lifelong partner. We listen attentively to clients’ feedback and we are always responsive to their needs.

NAV believes in innovation. We continuously strive to improve our services in innovative ways.

NAV can’t bear red tape and bureaucracy. We are careful to design well-defined, lean and simple processes.

The Opportunity:
NAV Fund Services is expanding into the Australian market. 

During this exciting growth phase, you will work closely with the country lead, servicing existing clients as well as contributing to future success leveraging the global footprint of NAV.  You will work directly with existing clients, prospective clients, and senior members of the team to nurture relationships and deliver service at a consistently high standard.

This is your opportunity to become part of a fast-growing, unique industry-changing business.

On a Given Day, You Will:

• Cultivate strong working relationships with client contacts, adding value through a consultative approach by anticipating client needs and implementing solutions.
• Ensure overall client satisfaction by coordinating resources, facilitating timely delivery, and effectively communicating client concerns to appropriate parties at NAV Fund Services.
• Apply fund administrative and multi asset class experience to provide subject matter expertise to clients.
• Assist clients and investors in using NAV's web reporting platform for flexible analytical reports and multi-dimensional queries.
• Partner with fund auditors to resolve accounting-related queries.

To Thrive, You Should:

• Manage the onboarding process for new clients and funds, ensuring a smooth transition to the client relationship team.
• Liaise with clients and the client relationship team using the onboarding portal for information needs.
• Facilitate the review of fund formation and offering documents, providing clients with information on accounting-related provisions.

Here Is How You Can Stand Out:

• Promote NAV services to prospective clients and develop tailored solutions to meet their needs.
• Coordinate and conduct presentations of NAV services, including demos of proprietary fund accounting systems, transfer agency system, and web portal.
• Follow up with prospective clients to confirm their needs, propose NAV solutions, and address any objections.

Required Qualifications:

• 3 years of fund administration/financial services experience.
• Strong knowledge of open-ended/hedge funds, closed-ended/private equity, or other alternative investment vehicles.
• Proven experience managing multiple client relationships and prioritising tasks effectively.
• Bachelor’s degree or equivalent experience.

Professional Qualifications:

• Excellent communication skills including verbal, virtual (video calls), and written communication.
• Expertise in client services to provide outstanding client and investor experiences.
• Consultative skills: proven ability to listen to clients and understand their needs, prioritising relationship-building over hard selling.

Location:

• Sydney CBD (Central Business District).
• Hybrid schedule – 3-4 days per week in the office, 1-2 days per week work from home.

NAV Fund Administration Group is an equal opportunity employer and does not discriminate on the basis of the applicant’s or employee’s race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, veteran or military status, genetic information, citizenship or any other status entitled to protection under federal, state or local anti-discrimination laws. No questions on our employment application are intended to secure information that is to be used for impermissible purposes.