What are the responsibilities and job description for the Glassbox Administrator position at Nava Software Solutions LLC?
NAVA Software solutions is looking for a Glassbox Administrator
Details :
Session Replay / Glassbox Administrator
Duration : 12 months
Location : Concord CA 3x a week
In this role you will :
- Administer and maintain the session replay platform including software installation configuration upgrades and ongoing patch management.
- Manage user access entitlements and permissions ensuring proper rolebased access control (RBAC) for diverse teams.
- Serve as the primary liaison with session replay platform vendors handling escalations contractual obligations and servicelevel agreements (SLAs).
- Track and coordinate vendor releases / patches ensuring compatibility and timely deployment in the organizations environment.
- Onboard and perform validation of new applications URLs and native app features.
- Collaborate with development teams to integrate or update session replay SDK and JavaScript tags across our iOS Android and web applications.
- Configure and review data capture rules (e.g masking event tracking) while adhering to privacy and compliance requirements.
- Monitor system performance and data quality proactively identifying and addressing bottlenecks or anomalies.
- Manage incident and enhancement tickets related to the session replay platform ensuring timely resolution and communication to stakeholders.
- Build and maintain dashboards reports and visualizations to provide actionable insights into customer journeys and user behaviors.
- Perform deepdive analyses to uncover patterns and identify opportunities for improving digital user experiences.
- Present findings and recommendations to stakeholders translating complex data into clear actionable strategies.
- Work crossfunctionally with product owners developers QA analytics and UX teams to align on data capture requirements and ensure tool compatibility.
- Troubleshoot analyze and resolve technical issues in collaboration with development QA and support teams.
- Provide training and support to internal teams on session replay capabilities including how to best leverage analytics to optimize digital assets.
- Maintain internal documentation and training materials
- Advocate for session replay insights throughout the enterprise evangelizing datadriven decisionmaking.
Required Qualifications :
Desired Qualifications :
Key Skills
Hadoop,Microsoft Windows Server,Windows,Apache,Linux,SAN,Shell Scripting,System Administration,Administrative Experience,Scripting,Oracle,Troubleshooting
Employment Type : Full Time
Vacancy : 1
