What are the responsibilities and job description for the Telephone Radio Operator position at Navajo Tribal Utility Authority?
MINIMUM QUALIFICATIONS REQUIRED:
High School Diploma or GED certificate.
1 - 2 Years of experience in Clerical Work.
1 - 2 Years of experience in Communications Systems.
1 - 2 Years of experience in Customer Relations.
Experience in operating Radio Console and Multi-line Telephone System.
Proficient in Microsoft computer skills (Word, Excel, Power Point & Outlook)
Navajo speaking is preferred.
Valid Driver's License required (subject to motor vehicle record review)
JOB RESPONSIBILITIES AND PERFORMANCE OBJECTIVES:
Monitors and communicates by voice transmission radio traffic on a system wide basis and maintains a radio log for all activities.
Answers telephones, routes callers, takes messages and provides routine information to clients or customers.
Greets all customers promptly and courteously.
Greets callers, ascertains name and firm represented and notifies appropriate employee of visitor arrival; maintains records of arrival and departures of visitors.
Acts as a liaison between customers and the Authority.
Maintains log of telephone activities such as time, destination and names of individual callers.
Records time of departure, destination, cargo and expected time of return.
Assigns job orders on trouble calls to field personnel.
Keeps record of telephone calls received.
Maintains appropriate telephone records, reviews telephone bills.
Communicates directly with customers and others regarding service.
Maintains log for all switching activities.
Performs other related duties as assigned or requested.
Navajo Preference
Navajo Veteran Preference
This institution is an equal opportunity provider and employer.
