What are the responsibilities and job description for the Information Technology Specialist (CUSTSPT) position at Naval Facilities Engineering Command?
Summary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer. Responsibilities You will support management of software, software licenses, servers, and network storage and network devices in support of NAVFAC Business Systems. You will update portfolio, records and software license management policies, processes, and procedures in accordance with DOD and NAVFAC CIO policies. You will maintain a proper inventory of peripheral devices and consumables to support the mission of the command. Report to the CIO any additional procurement that would be required or any possible concerns about the level of support on-hand. You will manage and maintain NET (NMCI Enterprise Tool) data accuracy. Validate and update NET records : user asset assignments, asset location, network drop information, user profiles, software and peripheral mappings. Requirements Conditions of Employment Qualifications Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-07 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following : 1) Knowledge of, and skill in applying customer support concepts and methods; and installed applications, operating systems, network systems, protocols, and equipment sufficient to prepare standard log-in scripts and establish network access protocols to enable customers to gain local or remote access; 2) Knowledge of, and skill in applying customer support concepts and methods, procedures for troubleshooting and recovering systems and files, and customer organizations' IT infrastructures sufficient to review, validate, and standardize problem resolutions for inclusion in the problem resolution database; 3) Knowledge of, and skill in applying customer support concepts and methods and installed operating systems, network systems, applications, protocols, and equipment sufficient to reimage customer workstations and correcting other workstations affected by similar problems; 4) Knowledge of, and skill in applying customer support concepts and practices, and new customer support technologies organize vendor demonstration sessions for other specialists and customers, evaluate and report on new tools and trends in the customer support field and recommend purchase of new tools to enhance the delivery of customer support services; 5) Skill in applying oral and written communication techniques sufficient to advise and explain complex Information Technology recommendations and issues in a manner that is easily understood by managers and customers to make a decision. Additional qualification information can be found from the following Office of Personnel Management website : Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Education Basic Requirements : For all 2210 series positions, individuals must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In lieu of specialized experience, the following education may be substituted : master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree Undergraduate or Graduate Education : Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. Additional Information This announcement uses the Certain Personnel of the DoD direct hire authority to recruit and appoint qualified candidates to positions in the competitive service. This position is covered by the Department of Defense Priority Placement Program. Several vacancies may be filled. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information : The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at : Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below.
