What are the responsibilities and job description for the NAVER U.Hub is hiring: User Communications & Experience Manager in Los Angeles position at NAVER U.Hub?
User Communications & Experience Manager
This range is provided by NAVER U.Hub. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
85,000.00 / yr - $110,000.00 / yr
Overview
We seek a User Communications & Experience Manager to lead user communication, education, and support efforts, driving customer success and engagement.
As the owner of the messaging experience throughout the app lifecycle , you will play a pivotal role in delivering content that helps users unlock and appreciate the full value of the BAND app.
This role encompasses overseeing user communications , managing the user lifecycle , and enhancing customer support . It combines traditional user communication strategies with creating strategic product content to boost engagement and impact key app metrics, including retention, in-app conversions (e.g., transitioning members to group admins), and referrals.
Key Responsibilities :
Educational Content : Curate and produce content for BAND users, including feature guides, app tips, and educational content that enhances user experience.
User Communications : Lead the creation of in-app messaging, email campaigns, social media posts, and blog content that keeps users informed, engaged, and excited about the app.
Metrics Ownership : Track and optimize key performance metrics related to user communication, such as user retention, in-app conversions, and referral programs.
Lifecycle Communication : Identify key moments in the user journey to increase app usage and help users unlock the app's full potential (e.g., from member to group admin).
Narrative Design : Shape the user experience by designing content flows that feel intuitive, inspiring, and seamless, ensuring each piece of communication feels like part of the bigger BAND story.
Creative Production : Work with the content team to produce on-brand app promo videos, write text copy that inspires users, and ensure content is aesthetically pleasing, clear, and concise.
Customer Satisfaction : Ensure an optimal user experience by identifying customer needs and promptly addressing their inquiries.
User Research : Design and conduct user surveys and interviews.
Requirements :
Super Communicator : You excel at empathetically, clearly, and creatively communicating complex ideas across diverse formats, including written content, video, and social media.
Doer, Executor, Experimenter : You’re someone who loves to take ownership, dive into execution, and experiment with new ideas.
Creative Thinker with Attention to Detail : You understand the power of combining text and visuals to create inspiring content.
Aesthetically Driven : You have a keen eye for design and know how to create content that is both functional and visually appealing.
Tech-Savvy : Comfortable working with communication tools (email platforms, social media, in-app content systems).
Passion for Growth : A natural curiosity and desire to learn.
Team Player : Flexible, well-rounded, and proactive, you are a collaborative team member.
Experience :
6 years in communications, marketing, or content roles, with experience in digital marketing , content creation , or product content writing .
Proven track record of creating engaging content across multiple channels.
Experience with in-app messaging and user engagement initiatives .
Comfortable with data-driven insights and able to leverage them to optimize communication strategies.
Previous work with product content, lifecycle communication, and customer success / support is a plus.
Willingness to travel : Must be open to travel as required for the role.
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