Scoping Coordinator

We're committed to bringing passion and customer focus to the business.

At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.

At NAVEX, our goal is to delight our customers by providing high quality, highly valued risk and compliance management products and services within our fully integrated platform. We create better workplaces by combining innovative people and industry-leading technology that allows companies to build and promote ethical cultures.

As a Scoping Coordinator, you will be primarily responsible for reviewing customer requests for configuration changes, identifying the appropriate products and where necessary, scoping custom services to complete those requests. In addition to interacting with customers directly when fielding configuration inquiries, you will also assist internal employees with onboarding, support and process development. Come join our outstanding team of fun, close-knit professionals who will help with your success and long-term career growth!

What you’ll get:

• Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.
• Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.
• Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.
• Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.
• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.
• Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

What you’ll do:

• Develop a strong working knowledge of NAVEX’s suite of products and services
• Evaluate existing customer change requests for feasibility and offer best practice recommendations (where applicable)
• Generate upsell and cross-sell opportunities while working with existing customers that wish to modify their products/services
• Collaborate with other NAVEX teams to create, update and generate opportunities and process Change Requests for existing customers
• Answer questions about products and project delivery process
• Meet with existing customers via web/phone conference to discuss changes and potential projects
• Monitor Change Requests until opportunity is booked and customer project is handed off to Delivery team
• Provide support to Customer Support Technicians, Solutions Engineers and other services or sales personnel as needed

What you’ll need:

• Experience in a customer service and software support role preferred
• Working knowledge of Windows and Microsoft Office
• Ability to learn and assimilate new information quickly
• Ability to independently evaluate and define customer and system needs
• Ability to work within a close-knit team environment, fostering valued internal and external customer relationships to achieve results
• Excellent planning and organizational skills with the ability to define and deliver on priorities
• High level attention to detail, excellent follow through and reliability
• Ability to drive results through your job competencies of effective communication, decision making and product and industry knowledge (service)
• Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instills trust

Our side of the deal:

We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals.

• Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.
• The starting pay range for this role is $25.50 per hour.
• Pay progression based on your performance.

We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information.

We’re an equal opportunity employer, including all disability and veteran status.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!