What are the responsibilities and job description for the Production Support Lead position at Navia Benefit Solutions?
This would be a Hybrid position with a 2 days per week in-office committment
Founded in 1989, Navia began as Flex-Plan Services, and over the years has grown into one of the nation’s premier benefit providers. Navia offers FSA, HSA, HRA, Commuter, Lifestyle, 401K, Benefit Administration, Education, COBRA, and much more. | ||
Position Summary | ||
| The Production Support Lead is responsible for overseeing the support and maintenance of software applications in a production environment. This role involves leading a small team of support engineers, ensuring the stability and performance of applications, coordinating with various departments to resolve issues and writing code to implement fixes and improvements. This is a hands-on role with opportunities to troubleshoot, create queries, write code, and engage in technical discussions. | ||
Essential Functions |
- Lead a small team of production support engineers, providing guidance, training, and monitoring performance
- Monitor the performance and availability of software applications, review log files, make recommendations to improve performance
- Coordinate with the Engineering team to resolve production issues and implement fixes
- Enhance existing support reporting, analyze trends and provide recommendations
- Develop and maintain documentation for support processes, incident management, and troubleshooting procedures
- Conduct root cause analysis for critical incidents and implement preventive measures to avoid recurrence
- Collaborate with stakeholders to prioritize and address support requests and enhancements
- Participate in on-call rotations to provide 24/7 support coverage
Requirements |
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in a production support role, with at least 2-3 years in a leadership position
- Strong understanding of software development life cycle (SDLC) and ITIL processes.
- Proficiency in monitoring tools, incident management systems, and scripting languages.
- Knowledge of database management and SQL
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Familiarity with DevOps practices and tools
- Experience in a fast-paced, agile development environment
Please visit our career page and apply directly: www.naviabenefits.com/workatnavia
Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CA ,CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, TN, TX, UT, AND WA
Salary : $90,000 - $120,000
