Intake Lead

More than a job, this is a position with a higher purpose - where you impact people's lives on a personal, human level. As a Navian Hawaii team member, you will support those guiding patients and their family on their journey, delivering comfort and support with a caring heart, replacing fear with hope, helping them find the beauty and joy in every moment, and providing each person with the kindness and dignity they deserve.

Positions Summary:

The Intake Lead is responsible for overseeing all aspects of the patient intake process and managing the referral team for our non-profit hospice organization. This role is crucial in ensuring a smooth transition for patients and families seeking palliative and hospice care, while maintaining positive relationships with referral sources and healthcare partners. This position offers the opportunity to make a significant impact on the quality of end-of-life care in our community.

Primary Responsibilities:

Team Management

• Oversee and lead the intake team, including both clinical and non-clinical members
• Provide guidance, training, and support to team members to ensure efficient and compassionate service
• Establish performance metrics and conduct regular evaluations to maintain high-quality standards
• Serve as the primary liaison between the intake team, clinical staff, community liaisons, and external partners
• Facilitate effective communication among all stakeholders involved in the patient admission process
• Provide regular updates to leadership on intake and referral performance metrics

Intake Process Oversight

• Manage all aspects of the patient intake process, from initial contact to admission
• Develop and implement strategies to streamline the intake workflow and improve efficiency
• Ensure compliance with organizational policies, procedures, and applicable laws and regulations

Referral Management

• Establish and maintain positive relationships with referral sources, including hospitals, physicians, and healthcare facilities
• Collaborate with Admissions Manager and Director of Business Development to develop and implement referral growth strategies
• Monitor referral trends and provide regular reports to leadership

Quality Assurance

• Implement and maintain quality assurance processes for intake and referral procedures
• Conduct regular audits to ensure accuracy and completeness of intake documentation
• Address any issues or discrepancies promptly and effectively

Experience & Education Requirements

• Bachelor’s degree in healthcare administration, Nursing, or related field; Master's degree preferred
• Minimum of 5 years of experience in hospice or healthcare management, with at least 2 years in a supervisory role
• Strong understanding of hospice eligibility criteria, Medicare/Medicaid regulations, and insurance processes
• Excellent interpersonal and communication skills, with the ability to interact compassionately with patients, families, and healthcare professionals
• Proven leadership abilities and experience in team management
• Proficiency in electronic medical record (EMR) systems and data analysis tools

Knowledge & Skill Requirements:

• Customer Service Excellence: Ability to provide exceptional service and support to patients, families, and referral sources
• Organizational Skills: Demonstrated capacity to manage multiple priorities and coordinate complex processes efficiently
• Problem-Solving: Aptitude for identifying and resolving issues quickly and effectively
• Attention to Detail: Meticulous approach to documentation and data management
• Emotional Intelligence: Compassion and empathy when dealing with sensitive situations related to end-of-life care

Employment Requirements:

All offers are contingent on a candidate's successful completion of the following requirements:

• A legally compliant background check
• Drug Screen & Physical Exam
• Use of personal motor vehicle which meets valid registration and insurance requirements. Must possess a valid Drivers' License, current auto insurance, and reliable transportation. Must have acceptable driver's abstract.

Hours:

• Generally, Monday through Friday, 8:00 am through 4:30 pm, with occasional evening or weekend work as required

Why Navian Hawaii?

• Consistent M-F schedule
• Team-oriented, locally run nonprofit where every voice is heard
• Competitive pay with an excellent benefits package
• Flexible organization that supports positive work/life balance

Salary Range

$92,000 To $97,000 Per Year

Salary : $92,000