Patient Care Manager

More than a nursing job, this is a position with a higher purpose - where you impact people's lives on a personal, human level. As a Navian Hawaii Patient Care Manager, you will lead the team guiding patients and their family on their journey, delivering comfort and support with a caring heart, replacing fear with hope, helping them find the beauty and joy in every moment, and providing each person with the kindness and dignity they deserve.

Position Summary

The Patient Care Manager (PCM) leads a Patient Care Team based upon the shared values, mission and vision of Navian Hawaii. The PCM coordinates the activities of a multi-disciplined team to achieve the highest quality patient and family care outcomes. Rooted in evidence based practice, the PCM works closely with the Hospice Medical Directors to provide for the comprehensive physical, emotional, social and spiritual care and the individualized needs of our patients and their families.

The PCM supervises and coordinates the day-to-day delivery of patient care services and promotes the emergence of an inter-disciplinary care model, utilizing principles of hospice and palliative patient centered care. The PCM provides leadership and coaching to their staff to achieve excellence in all aspects of their practice, job responsibilities and customer service.

The PCM is accountable to the Director of Clinical Operations for implementing initiatives necessary to achieve Navian Hawaii qualitative and strategic goals.

Primary Responsibilities:

Clinical Care

• Provides direct supervision to assigned clinical team members in assuring quality patient care, productivity standards and compliance with the Navian Hawaii Policies and Procedures.
• Leads the Interdisciplinary Group meetings (IDG) for the development, review and revision of the patient/family plan of care in accordance with the CMS Conditions of Participation.
• Assures accurate and timely documentation of all patient care activities in accordance with Navian Hawaii standards.
• Active member of the Navian Hawaii Quality Improvement Workgroup. Contributes to the analysis of quality data and in conjunction with the QI Workgroup, creates and implements performance improvement (PI) process to achieve quality goals.
• Performs supervisory visits with field staff.

Professional Relationships

• Thoroughly understands and works according to the Navian Hawaii values and clearly articulates the expectation of the same from his/her direct reports.
• Serves as liaison with community referral sources, and other partners in providing care, such as nursing homes, care homes, vendors, etc.
• Assists with developing expectations and the evaluation of care and services provided for Navian Hawaii patients by affiliated vendors and agencies.
• Actively develops and maintains long-term, beneficial collaborative peer relationships throughout the island of Oahu and other areas served.
• Supports the clinical experience placements professional students as approved by the DCO/President.

Program Development

• Actively participates in the development and implementation of programs within Navian Hawaii in order to accomplish strategic objectives or other desired goals of the organization.
• Evaluates staffing needs and recommends changes to the DCO,

Staff Development

• Identifies learning needs of direct reports and works in conjunction with the DCO and others to promote improved clinical care delivery. Coordinates staff education and clinical mentoring to achieve individualized personnel development goals.
• Provides timely coaching and feedback to clinical staff to achieve performance goals.
• Participates in recruitment and professional development of clinical staff. Coordinates and implements orientation plan for new personnel [with Human Resources]
• Contributes to the development of in-service education for all the Navian Hawaii staff and volunteers as requested
• Actively engages in public and professional education, directly through Navian Hawaii's efforts and/ or in collaboration with others in the community. Coordinates such activity with DCO and Director of Marketing and Business Development.

Administration

• Participates in performance evaluation and disciplinary action (if needed) of staff.
• Participates in developing and revising written patient care policies and procedures.
• Serves as a member of the Navian Hawaii Clinical Management Team.
• Provides cross coverage for other members of the Clinical Management Team
• Responsible for supporting compliance with licensing and Medicare certification, including all rules and regulations from Chapter 94 and CMS, as applicable.
• Manages daily personnel administration tasks for direct reports, e.g. PTO requests, coverage for leaves, etc.
• Enter rates and evaluates audit results.

Leadership Responsibilities

• Provides leadership, problem solving, and management decision-making and demonstrates a commitment to quality and corporate accountability.
• Demonstrates good judgment in seeking and accepting guidance, facilitates clear and honest communication with other team members.
• Demonstrates ethical conduct and judgment that is in harmony with the mission and values of Navian Hawaii.
• Actively participates in staff meetings, department meetings, in-service training, and other related activities as requested.

• Adheres to all policies, procedures and regulations regarding patient care, conduct, safety, fire, security, risk management and personnel policies.

• Carries out assigned duties and responsibilities in a manner that exemplifies excellent customer service.

• Comprehends and communicates strategic objectives to reporting clinical staff. Assists in the evaluation of meeting objectives

• Demonstrates ability to execute an effective, supportive, sensitive approach in response to the needs of staff and the patient and family.

• Works harmoniously with a broad range of staff, volunteers, and the community as a representative of Navian Hawaii.
• Other duties as required by Director of Clinical Operations and/or President/CEO

Knowledge and Skills:

• Must have the ability to work on multiple tasks simultaneously, have strong organizational and time management skills and meet deadlines for tasks and projects assigned.
• Cognitive skills include the ability to critically analyze, problem solve and decide on the most effective course of action as appropriate.
• Must have excellent, effective and professional verbal and written communication skills, specifically the ability to speak, read and write proficiently in English.
• Must be proficient in computer applications such as Word, Outlook, Excel and other operating systems as related to job responsibilities.
• Must demonstrate ability to rapidly become proficient in the Electronic Medical Record system.
• Vision abilities include close vision, depth perception, the ability to focus and color identification.
• Must have a sense of smell (for clinical assessment purposes)
• Must be able to lift and move up to 25 lbs unassisted.

Experience and Educational Requirements:

• Registered Nurse with current license (in good standing) with the State of Hawaii. [ADN] or BSN preferred -OR-
• Masters Degree in Social Work from an accredited school of social work. Must have a current license to practice as a Licensed Social Worker (LSW) in the State of Hawaii, -AND-
• At least three years of experience in hospice or related healthcare field required
• At least one year of direct leadership experience required

Employment Requirements:

All offers are contingent on a candidate's successful completion of the following requirements:

• A legally compliant background check
• Drug Screen & Physical Exam
• COVID Vaccination
• TB Clearance & CPR Certification
• Providing copies of valid Vehicle information such as auto insurance, inspection and registration with an acceptable driver's abstract

Why Navian Hawaii?

• Team-oriented, locally run nonprofit where every voice is heard
• Competitive pay with an excellent benefits package
• Flexible organization that supports positive work/life balance

Salary Range

$105,000 To $120,000 Per Year

Salary : $105,000