What are the responsibilities and job description for the Account Manager position at Naviga?
Our client is a family-owned electrical utility manufacturing representative business experiencing rapid growth. With a strong reputation in the industry, they have traditionally built their team through word-of-mouth hiring and customer referrals. As they expand their reach, they are adding to their team and seeking a skilled Account Manager to join their collaborative and dynamic environment.
Title: Account Manager
Location: Tampa Metro, FL (Hybrid - 3 days in-office)
Key Points:
- Family-Owned Culture – Work in a supportive and close-knit team environment with leadership invested in your success.
- Growth Opportunity – Be part of an expanding company, with the chance to shape your career and make an impact.
- Industry-Leading Compensation – Competitive base salary with uncapped earning potential.
- Exciting Industry – Work at the intersection of sales, purchasing, and manufacturing in the electrical utility space.
- Collaborative Environment – Partner with both inside and outside sales teams, manufacturers, and customers to drive results.
Responsibilities:
- Utilize Salesforce CRM to manage customer activity and track all pertinent information related to sales opportunities.
- Manage accounts while providing excellent customer service to both customers and principles via telephone, email, and other IT tools.
- Develop concepts and procedures, analyze and resolve as it relates to your book of business.
- Lead and manage both in-person and virtual meetings with customers and principals.
- Assume responsibility of learning utility product portfolio to communicate pertinent product knowledge when necessary.
- Manage the resources available to you to navigate and problem-solve within the complex utility-industry environment.
- Administrative duties such as answering incoming inquiries about the company via phone and email.
- Data entry for activity tracking.
- 3-5 years of inside sales and/or purchasing experience.
- Electrical utility industry experience is preferred but not required.
- Must have extensive experience in Microsoft Office applications.
- Experience in salesforce.com or similar CRM platform.
- Experience within purchasing-related platforms such as SAP is preferred.
- Experience in managing customer accounts (both in-person and virtually).
- Must be a team player who is both flexible and adaptable to changing environments.
Education:
- Bachelor’s degree (BS/BA) or equivalent experience
