Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been engaged to identify a Contract Client Accounts Administrator to join their team.
Title : Contract Client Accounts Administrator
Location : Remote, AZ, CA, DC, DE, FL, GA, IL, MA, MD, MN, NJ, NY, PA, TX, VA, WA
Hours : 9 am -5 : 30 pm EST
Key Notes / Company Details :
- Headquartered in both Chicago, IL and London, England.
- Multi-Billion Dollar Business, Employing over 3600 Lawyers
- Culture includes individuals of high standards, providing support and collaboration throughout the business
- Work with a reputable global firm known for its excellence in professional services.
- Temporary position with potential for growth and advancement within the firm.
Responsibilities :
Connect with stakeholders to understand business needs, develop and implement best practices for billing management functionsContinually drive results through innovation and thought leadershipLead a team of billing specialists, ensuring overall alignment with the firm’s billing practices, policies and proceduresBe responsible for providing daily supervision, support and guidance to direct reportsEnsure work assignments are completed in a timely manner and meet the expectations of internal and external clientsMeet regularly with individual direct reports, provide coaching and training to the team, recognize areas for professional development, complete performance reviews, and conduct the annual review with the employeeProvide training to ensure that billing processes and policies are applied consistently across the department and onboard new team membersProvide training and guidance on billing processes and procedures, along with securing other training as needed to ensure successInteract with clients, attorneys, and business professionals and act as a point of escalationResearch and resolve billing issues, including account analysis, and assists attorneys and the billing team with processing and collecting invoices in a timely mannerEscalate unresolved billing issues to senior management for timely resolution as neededContinually track team metrics to ensure the team is meeting service level requirements, analyze service level issues, and implement solutions expeditiouslyAnalyze the need for additional metrics to continuously drive exceptional client service levelsCreate and maintain complex monthly reporting, as well as review data for accuracy prior to submittingDetermine if additional reporting is needed to drive exceptional client supportParticipate and support project management initiatives, as well as lead and manage projects to include project planning, development, and executionMeet regularly with assigned team members and prepare agendas and capture / tracks important discussion itemsTrack and resolve tickets assigned by the Accounting Service Desk on a daily basisRequirements :
5 years’ experience successfully managing high volume billing portfolios in a law or professional services firmExperience as a team lead (preferred)Expert experience and knowledge with the following :Client Accounts (to include domestic, global and e-Billing)
Direct BillingExperience with Quality Assurance and strong understanding of pricing arrangementsExperience with strong computer skills including advanced proficiency of Excel, as well as accounting systems such as AderantRequires proficiency in e-billing applications such as Bill Blast or e-Billing Hub.Must be team-oriented and have the ability to work effectively and collaboratively in a fast-paced environment which may require long hours to meet workload needsMust have strong attention to detailAbility to troubleshoot and resolve complex problemsMust have proven analytical skillsMust exercise sound judgment and have decision-making skillsStrong communication and interpersonal skills required to interact with business professionals and timekeepersAbility to work independently and is able to take direction wellAbility to lead and manage a diverse team and provide training and guidance to ensure consistent application of billing procedures across the teamEducation :
High School Diploma required, Bachelor’s Degree in Finance, Accounting or similar field preferred
Salary : $40 - $64
