What are the responsibilities and job description for the Senior Manager, Legal Billing Operations position at Naviga?
Our client is a leading global business law firm looking for a collaborative, results-oriented individual who enjoys working in a fast-paced environment and has exceptional problem-solving skills. Naviga has been engaged to recruit a Senior Manager, Legal Billing Operations to join their team.
Title: Senior Manager, Legal Billing Operations
Location: Remote- Must live in one of these areas: Northern Virginia, Tampa, Minneapolis, Dallas, Wilmington, Miami, Boston, Austin, Houston, Phoenix, Raleigh, Atlanta, Philadelphia, Chicago, Baltimore, or Short Hills
Key Notes/Company Details:
Requirements:
Title: Senior Manager, Legal Billing Operations
Location: Remote- Must live in one of these areas: Northern Virginia, Tampa, Minneapolis, Dallas, Wilmington, Miami, Boston, Austin, Houston, Phoenix, Raleigh, Atlanta, Philadelphia, Chicago, Baltimore, or Short Hills
Key Notes/Company Details:
- Headquartered in both Chicago, IL and London, England.
- Multi-Billion Dollar Business, Employing over 3600 Lawyers
- Culture includes individuals of high standards, providing support and collaboration throughout the business
- Work with a reputable global firm known for its excellence in professional services.
- Oversee the daily operations of the Client Accounts team, ensuring timely and accurate completion of assignments.
- Analyze workflows and team metrics, recommending and implementing process improvements to enhance efficiency and effectiveness.
- Provide hands-on training, mentoring, and coaching to team members, ensuring consistent application of billing policies and procedures.
- Resolve billing inquiries and assist attorneys with processing and collection of invoices.
- Lead project management initiatives, including project planning, development, and execution.
- Serve as a subject-matter expert for the team, addressing complex issues and providing guidance.
- Facilitate team meetings, preparing agendas, and tracking key discussion points.
- Foster a collaborative and innovative team environment by coaching, mentoring, and providing regular feedback to staff.
- Stay current on industry best practices, identifying and implementing solutions to improve operations.
- Perform other duties as assigned to meet business objectives.
Requirements:
- 8 years of experience in a complex billing function within a law firm or professional services organization.
- 2 years of experience managing or overseeing a billing/invoicing team.
- Experience with Elite and/or Aderant, e-Billing applications, and Business Intelligence software is preferred.
- Advanced proficiency with Microsoft Excel is required.
- Strong analytical, communication, and interpersonal skills.
- Proven ability to troubleshoot complex problems and implement effective solutions.
- Strategic and innovative thinker with attention to detail.
- Demonstrated leadership capabilities, including mentoring and team development.
- Minimum: High School Diploma or GED.
- Preferred: Bachelor’s degree in Finance, Accounting, or a related field.
- Medical, Dental and Vision Insurance
- Health savings account (HSA)
- Flexible spending account (FSA)
- Commuter spending account
- Basic life and accidental death & dismemberment insurance (AD&D)
- Short Term and Long Term Disability coverage
- Guide Thrive (EAP)
- Critical illness insurance
- 401(k) and Profit sharing plan
- PTO and Holiday
- Plus much more!
