What are the responsibilities and job description for the Service Manager position at Naviga?
Our client is a trusted, family-owned, supplier of capital equipment and engineered solutions with 20 locations throughout the US. Due to growth and market expansion, Naviga has been retained to recruit a Service Manager.
Title: Service Manager
Location: Dothan, AL
Key Points:
Requirements:
Title: Service Manager
Location: Dothan, AL
Key Points:
- Rapid Growth & Stability – Join a company with strong financials, a history of success, and ambitious expansion plans.
- Entrepreneurial Culture – A dynamic, fast-paced environment where creativity and initiative are encouraged and rewarded.
- Career Development – Internal promotion is prioritized, with ongoing training and clear paths toward leadership.
- Work-Life Balance – Field-based flexibility, generous PTO, and comprehensive benefits help support your well-being.
- Community Engagement – Participate in Community Impact Day, giving back to the areas where you live and work.
- Lead the day-to-day service operations of the Dothan branch, managing technician productivity, dispatch, and department budgets.
- Partner with the Branch Manager and collaborate closely with the parts and sales teams to ensure a unified customer experience.
- Serve as the face of the service department, modeling exceptional customer interaction and driving satisfaction and retention.
- Ensure service metrics are met or exceeded, while maintaining strong operational efficiency and team morale.
- Provide leadership, support, and accountability to the team of seven technicians and related staff.
- Implement best practices in technician scheduling, safety, and service quality.
- Contribute to branch-wide performance meetings and work closely with regional leadership on strategic goals.
Requirements:
- Minimum of 3–5 years of experience managing technicians in a machinery, heavy equipment, or related service environment.
- Strong customer service and leadership skills, with the ability to lead by example and resolve challenges proactively.
- Experience with technician dispatch and service department KPIs.
- Strong communication, budgeting, and problem-solving abilities.
- Ability to work independently while being part of a collaborative, cross-functional team.
- Valid driver’s license and a safe driving record
- Must be able to complete a pre-employment drug test and background check
- Bachelor’s Degree is preferred but not required
- Medical
- Dental
- Vision
- Accident Insurance
- Short-Term Disability
- Life Insurance
- 401K with Company Match starting immediately
- Parental leave for both moms & dads
- PTO
