Cyber Service Operations Consulting Manager

Job Family:
Cyber Consulting

Travel Required:
None

Clearance Required:
Ability to Obtain Public Trust

What You Will Do:
Guidehouse is seeking Cyber Service Operations Consulting Manager to help a large federal cybersecurity program mature its operations by focusing on improving the program's delivery of cybersecurity services to the federal government. This includes helping to establish service development and delivery standards/best practices/templates and evaluating information assets' use, quality, and availability. There are a large number of service owners and other stakeholders so there is a strong need to work with other business leaders to establish business processes and standard operating procedures or to identify gaps in data, information, processes, or IT tools to improve process efficiency and effectiveness.

The Cyber Service Operations Consulting Manager will lead capture and business development opportunities for federal RFPs, RFIs, and SSNs, etc. This is a key component of this position to help identify and capture new work at the federal agency this position supports.

Duties Include:

• Meeting with program stakeholders to map, define, and review business processes, creating business process flowcharts and SOPs.
• Supporting various knowledge management efforts including managing program documentation and improving document standardization.
• Conducting data analysis to support management decision making and produce Business Intelligence reports to help improve operational visibility.
• Conducting various business analysis efforts to help identify business information and process needs and define solution requirements.
• Conducting market research on for various IT Enterprise and/or Cybersecurity Solutions, assessing suitability, and providing recommendations based on research.
• Supporting management of program SharePoint sites to support business knowledge and information management needs.
• Meeting with Stakeholder's to conduct interviews, needs assessments, and other information gathering efforts.
• Lead capture and BD activities for targeted opportunities.

What You Will Need:

• Ability to OBTAIN and MAINTAIN a Federal or DoD Public Trust
• Bachelor's Degree
• FIVE (5) or more years of experience relevant to Cybersecurity or IT Management or Service Operations or Business Process Improvement or Business Development and/or Contracts

What Would Be Nice To Have:

• Master's Degree preferred
• Professional Certifications in PMP, Professional Business Analyst, Data Management, Agile, CMMI, or ITIL
• Experience in ServiceNow, JIRIA or Confluence
• Excellent research, data gathering, analytical, critical thinking, and listening skills
• Ability to think conceptually and strategically and learn quickly
• Ability to meet deadlines, adhere to project plans, ensure any conflicts are brought to the attention of the management team, and multi-task on several projects simultaneously
• Ability to be flexible and adaptable to changes in project scope, timelines, and deliverables
• Experience supporting DHS CISA programs or initiatives
• Excellent written and verbal communication/presentation skills
• Proficient with Microsoft Office, including Word, Excel, PowerPoint, Outlook, SharePoint, and Visio

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.