What are the responsibilities and job description for the Member Relationship Advisor I position at Navigant Credit Union?
About
At Navigant Credit Union, we believe our people make a difference. Since 1915, we've improved the financial well-being of families, businesses, and communities throughout Rhode Island. As one of the largest credit unions in the state, with nearly $4 billion in assets, we are driven by our core values of Leadership, Unity, Caring, and Integrity.
Named Rhode Island's Best Place to Work year-after-year by Providence Business Journal, we prioritize our employees and create an environment that fosters growth, collaboration, and career development. If you're ready to make a difference and take your career to the next level, Navigant Credit Union wants to hear from you!
Your Role as a Member Relationship Advisor I
As a Member Relationship Advisor I At Navigant Credit Union, You'll Be On The Front Lines Of Helping Our Members With Their Financial Needs And Supporting a Positive And Personalized Experience. We're Looking For Someone To Play An Active Role In The Following Areas:
Education
Joining Navigant Credit Union Means Becoming Part Of a Team That Cares About Your Career Success And Well-being. As a Member Relationship Advisor I, Not Only Will You Make a Direct Impact On Our Members' Financial Journey, But Will Also Receive:
We are committed to creating a diverse and inclusive workplace and encourage individuals from all backgrounds to apply.
Job Posted by ApplicantPro
At Navigant Credit Union, we believe our people make a difference. Since 1915, we've improved the financial well-being of families, businesses, and communities throughout Rhode Island. As one of the largest credit unions in the state, with nearly $4 billion in assets, we are driven by our core values of Leadership, Unity, Caring, and Integrity.
Named Rhode Island's Best Place to Work year-after-year by Providence Business Journal, we prioritize our employees and create an environment that fosters growth, collaboration, and career development. If you're ready to make a difference and take your career to the next level, Navigant Credit Union wants to hear from you!
Your Role as a Member Relationship Advisor I
As a Member Relationship Advisor I At Navigant Credit Union, You'll Be On The Front Lines Of Helping Our Members With Their Financial Needs And Supporting a Positive And Personalized Experience. We're Looking For Someone To Play An Active Role In The Following Areas:
- Delivering Outstanding Service: Help members in-person, over the phone, and online. Process transactions such as deposits, withdrawals, account transfers, and address changes.
- Cross-Selling Products: Assist members in opening new accounts (checking, savings, certificates, IRAs) and recommend products and services that meet their financial needs. Develop an understanding of all consumer lending products and proactively identify opportunities to cross-sell beneficial products and services.
- Loan Processing & Member Support: Help members complete loan applications, collect necessary documentation, and provide updates on loan status. Originate and close NCU's Smart Start, Cash Reserve Lines of Credit, and Personal Unsecured consumer loans. Ensure members understand their loan terms and next steps.
- Problem-Solving & Advocacy: Address member inquiries and concerns with empathy, ensuring each interaction aligns with our core values. Maintain knowledge of and adhere to all applicable compliance, operational, and risk controls, with particular attention to the Bank Secrecy Act (BSA) and the SAFE Act.
- Team Collaboration: Work closely with colleagues to ensure seamless service and contribute to a positive team environment. Collaborate with branch team and business partners to acquire and deepen member relationships.
- Sales & Community Engagement: Work towards meeting annual sales and service goals. Act as a Navigant Credit Union ambassador in the community and at business-related functions. Manage a book of business, set appointments, and follow up on referrals.
Education
- High school diploma or GED required.
- Tech-Savvy: Proficient with Microsoft Word, Excel, Outlook, and online tools. Experience with banking software is a plus.
- Communication: Strong verbal and written skills to explain financial products in a clear, accessible way. Must be service-oriented and willing to educate members on products and services that will benefit their financial well-being.
- Organizational Skills: Ability to multitask and be detail-oriented in a fast-paced environment.
- Team-Oriented: Collaborative mindset, eager to contribute to a positive, member-focused team. Must be able to travel within the credit union's footprint based on business needs.
- Sales Skills: Ability to recommend products and services based on member needs.
- Banking Experience: 2 years in member service and/or teller area of a credit union or other financial institution.
- Loan Processing: Understanding of loan origination, underwriting, and documentation.
Joining Navigant Credit Union Means Becoming Part Of a Team That Cares About Your Career Success And Well-being. As a Member Relationship Advisor I, Not Only Will You Make a Direct Impact On Our Members' Financial Journey, But Will Also Receive:
- Competitive Salary Incentives: Earn a competitive salary with performance-based incentives.
- Comprehensive Benefits: Health, dental, vision coverage, 401(k) plan, tuition reimbursement, etc.
- Career Growth: Ongoing training and professional development opportunities to grow your career
- Work-Life Balance: Enjoy paid time off, paid volunteer hours, and a supportive work environment that values your time and energy
We are committed to creating a diverse and inclusive workplace and encourage individuals from all backgrounds to apply.
Job Posted by ApplicantPro
