What are the responsibilities and job description for the Customer Support-Booking Specialist-Online position at Navigate New Horizons?
Travel Specialist – Booking and Customer Support
Are you passionate about helping people plan their perfect trips? Join our team as a Travel Specialist and enjoy a rewarding, flexible career in the travel industry. From booking accommodations to resolving travel hiccups, you’ll play a vital role in ensuring clients have seamless and memorable experiences.
Key Responsibilities:
Travel Planning & Coordination:
- Assist clients in booking flights, hotels, car rentals, and activities to create well-rounded travel experiences.
Customer Support:
- Provide exceptional service via phone, email, and chat, answering inquiries, resolving issues, and ensuring high client satisfaction.
Data Management:
- Maintain accurate records of bookings, payments, and customer interactions in our CRM system.
Destination Expertise:
- Offer tailored advice on destinations, travel arrangements, and travel insurance options.
Problem Resolution:
- Proactively handle travel issues such as flight cancellations or itinerary changes, providing timely solutions to minimize disruptions.
What You’ll Bring:
Experience:
- Prior experience in customer service or the travel industry is preferred but not required.
Skills:
- Strong verbal and written communication skills with a customer-focused mindset.
- Proficiency in using travel booking platforms and CRM systems.
Organization:
- Ability to manage multiple bookings and prioritize effectively in a remote setting.
Problem-Solving:
- Quick and professional resolution of customer concerns.
Flexibility:
- Willingness to work flexible hours, including evenings and weekends, to meet client needs across time zones.
Education:
- High school diploma or equivalent required; additional certification in travel and tourism is a bonus.
Why Join Us?
Remote Work:
- Enjoy the freedom to work from home while being part of a supportive and collaborative team.
Competitive Earnings:
- Competitive salary with performance-based incentives to reward your efforts.
- Business Opportunity: Enjoy the aspect of uncapped earnings with this 1099 business model !
Career Development:
- Access ongoing training and opportunities for professional growth in the travel industry.
Exclusive Travel Perks:
- Enjoy discounts on personal travel bookings and participate in familiarization trips to broaden your expertise.
How to Apply:
Ready to turn your passion for travel into a fulfilling career? Apply today and start making a difference in how clients experience the world.
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