Account Manager

Description

Navigate360 Summary:

Every child deserves to feel safe at school every single day, and this requires a layered, holistic approach to safety and well-being. That is why Navigate360 developed a platform of solutions tailored to the unique needs of schools and educators. Focusing on school administrators’ challenges in keeping students and staff safe, both physically and psychologically, we provide solutions that enable effective safety, intervention, culture, and climate programs

Summary:
Reporting to the Director of Sales, the Account Manager will be a key player within a collaborative, high-performing Sales Team that values proactive communication and transparency within a Sales POD structure. This role is designed for a "farmer" – an individual who excels in nurturing existing relationships, uncovering growth opportunities, and expanding Navigate360's footprint through strategic cross-selling and upselling within the K-12 market. The Account Manager will drive account growth and customer retention by developing long-term relationships, understanding customer needs, and ensuring they maximize value from Navigate360’s suite of products and services.

Duties / Responsibilities:

• Account Development, Retention & Customer Growth: Build and maintain strong, long-lasting relationships with existing K-12 accounts, serving as a trusted advisor. Drive customer retention by ensuring consistent value realization and addressing any challenges promptly. Proactively identify opportunities for growth through cross-selling and upselling while fostering renewal discussions to solidify long-term partnerships. Ensure customer satisfaction remains at the core of all interactions, contributing to both their success and our sustained business growth.
• Solution Alignment & Consultative Sales: Understand customer goals and challenges to align Navigate360’s products and services effectively. Actively promote and present additional solutions that meet evolving customer needs, driving adoption and incremental sales within the client base.
• Pipeline Management & Expansion Forecasting: Utilize Salesforce to manage and track account growth opportunities, ensuring accurate forecasting for cross-sell and upsell activities within the book of business. Responsible for managing both Gross Retention and Net Retention rates, providing accurate retention and expansion forecasts. Collaborate with customers to develop account plans and create proactive sales strategies to identify and close expansion opportunities while maintaining retention goals.
• Product & Customer Advocacy: Serve as the voice of the customer internally by communicating client feedback and insights to improve products and services. Collaborate with internal teams to enhance product adoption, provide a seamless customer experience, and ensure timely resolution of customer issues.
• Customer Engagement & Success Metrics: Regularly meet with customers through virtual meetings, reviewing progress on goals and performance. Work to ensure that clients are fully utilizing Navigate360 solutions to achieve their desired outcomes, thereby creating avenues for cross-sell and upsell opportunities.

Required Qualifications:

• Minimum of 3 years of Account Management or Customer Success experience in SaaS or K-12 markets, with a focus on account expansion, cross-selling, and upselling.
• Proven track record of building and cultivating strong customer relationships that drive revenue growth and customer retention.
• Demonstrated ability to develop account strategies, uncover client needs, and identify opportunities for additional sales.

Preferred Qualifications:

• Bachelor's degree in Business Administration, Education, or a related field is preferred.
• 5 years of Account Management experience within SaaS or the K-12 market, with an emphasis on relationship-building, consultative selling, and strategic account development.

Normal Working Hours and Conditions:  Core business hours are generally 8:00 am – 5:00 pm.  However, this position will require work to be performed outside of normal business hours based on Company operations. 

Physical Requirements:  Primary functions require sufficient physical ability and mobility to work in an office setting including verbally communicating, seeing, and hearing to exchange information and fine coordination including use of a computer keyboard.  Daily physical functions include standing, sitting, and walking for prolonged periods of time and occasionally stooping, bending, kneeling, crouching, reaching, and twisting.  The employee may engage in lifting, carrying, pushing, and pulling light to moderate amounts of weight up to 25 pounds.  The position also requires the operation of office equipment requiring repetitive hand movement. 

Qualifications