What are the responsibilities and job description for the Senior Member Service Representative position at Navigator Credit Union?
Navigator Credit Union is currently recruiting for a full time Senior Member Service Representative. If you have a passion for exceptional service, relationship building, and want to be a part of a team that focuses on creating substantial value in the communities we serve, while exceeding goals, we want to hear from you! We encourage all interested, qualified candidates that enjoy working in a fast paced environment to apply. We provide paid vacation after 90 days, paid holidays, 401k with a company match, medical, referral bonus, and several other benefits after 30 days employment for our team members including incentive opportunities. Navigator Credit Union is an Equal Opportunity Employer. Navigator does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
ROLE :
Serves as a Financial Advisor responsible for providing financial s solutions which include but are not limited to opening new accounts, referring applications, answering member questions, problem solving, and owning the member experience. Responsible for having conversations with members and prospective members about financial products / services that may save them time, money, or create a convenience. Must maintain a thorough knowledge of all products / services offered by the credit union, including mobile banking and other technical services. Responsible to provide an exceptional member experience and own the member's needs.
DESCRIPTION OF DUTIES :
Builds relationships with members via several different channels by having effective conversations about banking needs and financial goals. Channels include but are not limited to face to face, over the phone, online banking, electronic communications, and business visits.
Meets with members for all banking needs from basic transactions to more complex financial needs.
Responsible for building relationships in the Community and positively representing Navigator Credit Union.
Assist members by teaching to manage money wisely, make sound financial decisions, and achieve financial stability in life.
Must be knowledgeable on providing tips / resources on building credit scores, budgeting and helping members set up financial goals.
Able to have consultative conversations with members to proactively offer Credit Union products and services to have members expand their relationship with the Credit Union. Support and promote the features and benefits of our products and services.
Performs administrative duties, including system data entry and information retrieval, as need to support members service duties, ensures compliance with Federal and State regulatory statutes, as well as internal policies and procedures.
Works on special projects and performs other duties as instructed or assigned by the Supervisor.
Must be able to perform multiple roles within the branch.
Must display a positive, self-starter disposition when dealing with internal and external members
Demand of myself, and others, the highest levels of integrity, leadership, accountability and teamwork.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
EXPERIENCE :
2 years' direct customer service experience required
Sales experience preferred
EDUCATION :
High School diploma or equivalent is required.
SPECIFIC SKILLS :
Above average communication skills; verbal and written.
Must successfully complete financial counselor certification program within first 6 months in position.
Above average problem solving skills, while understanding ownership of the member experience.
Self-motivated, trustworthy and a strong work ethic
Ability to work independently and as part of a team
Able to speak to various sizes groups
Able to lead by example
Ability to work in a fast paced environment while prioritizing tasks and meeting deadlines
Proven ability to cross sell and achieve established branch and individual goals
ADA REQUIREMENTS :
PHYSICAL REQUIREMENTS :
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Sits more than 6 hours a day. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of local travel as driver and travel by commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance.
WORKING CONDITIONS :
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
MENTAL REQUIREMENTS :
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and / or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.
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