What are the responsibilities and job description for the Customer Service Technician position at Naviron?
We are seeking a Customer Service Technician to join our team at Naviron. This individual will be responsible for providing exceptional support to our clients in the flooring and remodeling industry.
This is an onsite position, and candidates must be located in Lehi, Utah or surrounding areas.
The Customer Service Technician will be responsible for:
- Providing timely and effective support to clients via phone, email, and live chat
- Resolving technical inquiries and providing detailed answers to client questions
- Documenting client interactions and escalating unresolved issues to Tier 2 support
- Maintaining up-to-date knowledge of our software platform and workflows
- Supporting the onboarding team with customer onboarding calls and other setup activities as needed
The ideal candidate will have:
- Proven experience in a technical or customer support role in a SaaS company
- Patient, empathetic, and positive attitude
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- HubSpot experience is a plus
We offer a competitive hourly rate and a comprehensive benefits package, including full benefits and 401k. Unlimited PTO allows you to maintain a healthy work-life balance.
