What are the responsibilities and job description for the Supplier Warranty Senior Manager position at Navistar, Inc.?
Position Overview
International Motors, a leading North American truck and powertrain manufacturer, is renowned for its exceptional products, services, strong market positions, and best-in-class distribution networks. We have an exciting opportunity for a Supplier Warranty Senior Manager to join our Service and Warranty team at our headquarters in Lisle, IL.
The Supplier Warranty Senior Manager is responsible for leading supplier warranty recovery efforts through commercial warranty agreements and active participation in the supplier recovery portal. This role involves managing warranty claims, overseeing material analysis and inspection for returns, and ensuring effective control over department planning, staffing, and budgeting. The Senior Manager will prioritize expenses and recommend and implement changes to methods as needed.Key responsibilities include adapting and executing business plans, contributing to the development of departmental strategies, and overseeing the staffing and budgeting of the San Antonio Product Return Center, including both SG&A and capital budgets.
Responsibilities
- Provide oversight, leadership, and mentorship to the Supplier Warranty team.
- Collaborate with internal teams and external suppliers to identify and resolve warranty issues, aiming to minimize warranty costs and optimize supplier quality.
- Coordinate the adjudication process for Supplier Warranty (acceptance and rejection ratios) and focus on achieving warranty recovery KPIs.
- Monitor and review supplier warranty claims to identify trends, root causes of defects, and potential areas for improvement in product quality.
- Develop Supplier Warranty processes and procedures, support areas of process improvement, and provide timely financial and operational recovery reporting.
- Track key performance indicators (KPIs) related to supplier warranty costs, claim resolution time, and supplier quality improvement initiatives.
- Report and address Supplier Warranty activities (achievements and roadblocks), including progress towards targets, to all levels of Service and Warranty Leadership.________________________________________
Minimum Requirements
- Bachelor's degree
- At least 10 years of field service, engineering, product management, or reliability experience in a customer-facing role
- At least 4 years of management experience
OR
- Master's degree
- At least 8 years of field service, engineering, product management, or reliability experience in a customer-facing role
- At least 4 years of management experience
OR
- At least 12 years of field service, engineering, product management, or reliability experience in a customer-facing role
- At least 4 years of management experience
Additional Requirements
- Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills
- Vehicle system knowledge understand how components and systems function
- Technical Aptitude
- Technical writing / procedure development
- Microsoft Office Suite (Excel, PowerPoint, Outlook)
- Critical thinking
- Root cause analysis
- Strong written and verbal communication skills
Benefits and Compensation
We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more.
For this position, the expected salary range will be commensurate with the candidate’s applicable skills, knowledge and experience.
You can learn more about International’s comprehensive benefits package at https://careers.international.com/#benefits.
Company Overview
At International Motors, LLC* (“International”), we’ve never backed away from forging our own path. Our openness and ability to meet customers where they are, combined with our curious mindset is what defines us as a company. And as individuals. With big changes ahead for the commercial vehicle industry, and people counting on us to keep things moving, we say: bring on the journey.
ABOUT INTERNATIONALFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit www.International.com.
*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
EEO Statement
International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@Navistar.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.
