What are the responsibilities and job description for the Technical Support Consultant position at Navistar, Inc.?
We are looking to add a Technical Support Consultant to our team in Lisle!
As a Technical Support Consultant, you will provide in-depth technical support to customers using a highly complex or sophisticated product. You will troubleshoot various issues, identify solutions, and maintain positive customer relationships through various communication channels. Your expertise will contribute to product quality and development initiatives.
Responsibilities
- Respond to customer inquiries via phone, email, and chat regarding product installation, operation, maintenance, application, and compatibility
- Troubleshoot malfunctioning electrical, mechanical, software, and wireless vehicle systems
- Network with internal and external personnel to stay updated on technical advancements and industry trends
- This position is part of the Professional Track, requiring independent work and advanced decision-making skills
- May provide informal guidance to junior colleagues on technical and troubleshooting matters
- Recommend corrective actions to resolve customer problems
- This role offers the potential for long-term career growth Document customer information and recurring technical issues for product improvement initiatives
- You will receive minimal day-to-day guidance and be expected to manage your workload effectively
Minimum Requirements
- Bachelor’s degree
- At least 5 years of field service engineering, automotive service or truck service experience
OR
- Master’s degree
- At least 3 years of field service engineering, automotive service or truck service experience
OR
- At least 7 years of field service engineering, automotive service or truck service experience
Additional Requirements
- Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills
- Technical Expertise
- Troubleshooting Skills
- Communication Skills
- Customer Service
- Problem-Solving Skills
- Documentation Skills
- Learning Agility
- Teamwork
Company Overview
Navistar, Inc. (“Navistar”) is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don’t.
Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International® brand commercial trucks and engines, IC Bus® brand school and commercial buses, all-makes OnCommand® Connection advanced connectivity services, and Fleetrite®, ReNEWeD® and Diamond Advantage® brand aftermarket parts.
With a history of innovation dating back to 1831, Navistar has more than 14,500 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Additional information is available at www.Navistar.com.
Accelerating the Impact of Sustainable Mobility
Visit us at www.Navistar.com to discover more about our organization
Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HRC@Navistar.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.
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