Performance Engineer

Duration: 6 Months (Tentative)

Location: Quincy, MA (Hybrid)

The Health Insurance Exchange team seeks an Operations & Systems Engineer to enhance operations processes and support system performance monitoring, troubleshooting, and maintenance.

• System Monitoring & Issue Resolution – Track system availability, capacity, and performance, troubleshoot issues, and escalate as needed.
• Dynatrace Configuration & Alerts – Set up dashboards, create alerts, and monitor performance metrics.
• Technical Support & Maintenance – Oversee production system maintenance, patch management, and vendor coordination.
• Data & Reporting – Generate scheduled and ad-hoc reports using SQL and DB tools.
• User Access & Security Management – Handle access requests, digital certificate updates, and system security.
• Process Improvement & Best Practices – Develop and implement strategies to optimize operations efficiency.
• Documentation & Communication – Maintain reports, technical documents, and ensure clear communication with stakeholders.

• Experience in IT problem-solving, server monitoring, and report generation.
• Hands-on expertise with Dynatrace, AWS, QuickSight, and performance monitoring tools.
• Familiarity with synthetic monitoring, log analytics, and APM (Application Performance Monitoring) best practices.
• Basic scripting knowledge (Linux Shell, Python) for automation.
• Strong SQL reporting skills and familiarity with ER diagrams.
• Experience with ServiceNow, JIRA, and SharePoint.
• Excellent communication and stakeholder management abilities.

• Bachelor’s Degree in Information Systems, Computer Science, or related field.
• 5-8 years of experience in system operations, performance monitoring, and troubleshooting.
• Experience in regulated or government environments preferred.
• Proficiency in MS Office (Excel, PowerPoint, Visio, Outlook, MS Project).