Technical Trainer

Position Summary:

• The Digital Media & Training Designer enhances training and digital media content by combining creative design with technical skills.
• This role involves revising instructional materials for e-learning and instructor-led courses, creating digital media assets, troubleshooting technical issues, and ensuring alignment with Clients Enterprise standards across training and web platforms

Duties & Responsibilities:

• Revise and enhance in-house instructional materials, including training guides, lesson plans, and visual aids for e-learning, instructor-led, and self-paced formats.
• Producing media content, user interface design, and other specifications to meet diverse needs, including but not limited to photography, videography, and audio production.
• Develop digital media and training assets using approved applications to deliver engaging experiences.
• Collaborate with Subject Matter Experts (SMEs) to ensure materials align with the organization's mission, vision, and values.
• Research and implement the latest trends in talent development, instructional design, and learning theory.
• Ensure visual assets and training content align with organizational branding and maintain a cohesive style.
• Translate business requirements into media assets to meet objectives.
• Coordinate digital media development and ensure integration across technologies.
• Maintain and organize training libraries in cloud storage.
• Evaluate and recommend tools to produce and enhance digital media content.
• Develop prototypes and gather user feedback to improve usability.
• Adhere to project timelines and provide regular updates to leadership and stakeholders.
• Participate in team projects, providing improvement recommendations based on feedback.

Knowledge, Skills, and Abilities:

• Knowledge of instructional design theories and training programs.
• Knowledge of digital media development tools, internet applications, and user interface design.
• Skilled in digital media authoring tools such as Adobe Applications (Creative Cloud, Captivate), Articulate 360, and 3D visualization software at an intermediate to expert level.
• Skilled in cloud file management.
• Skilled in Microsoft Office products (Word, Excel, PowerPoint, SharePoint, Power BI, etc.).
• Ability to manage multiple tasks, prioritize effectively, and work independently.
• Good verbal and written communication skills, with the ability to convey technical concepts clearly.
• Ability to maintain effective working relationships and work as part of a collaborative team.
• Strong organizational and time management skills, with attention to detail.
• Ability to lift up to 25 pounds and travel as required for the role.

Dimensions:

Education:

Bachelor 's Degree in Computer Science, Information Systems, or other related fields.

Or equivalent work experience.

Experience:

A minimum of 3 years of Training (including IT course development and delivery) experience.

Complexity:

Intermediate professional level role.

Works independently or on multiple IT training projects as a project team member, occasionally as a project leader.

Works on small to large, complex IT training projects that require increased skill in multiple technical environments and knowledge of a specific business area. May coach more junior staff.