What are the responsibilities and job description for the Help Desk - HD10PB#001 position at NavitsPartners?
Job tile: Help Desk
Duration: 12 months
Location: Jefferson City, MO (Onsite Shift 8:00 a.m. – 5:00 p.m. (Monday – Friday) with a 1-hour lunch break)
Pay rate: $24/hr - $960/week
OPPORTUNITY TO WORK WITH GOVT CLIENT
Job Description:
- Serve as the first line of contact for all customers, tasked with resolving a variety of client issues quickly and effectively.
- After successful completion of onboarding, you will work independently, receiving inbound calls and either resolving or escalating issues as necessary.
- Document all calls from the initial contact to resolution.
- As a WIC Helpdesk customer support agent, strengthen client relationships by working one-on-one with customers via phone, guiding them through troubleshooting technical issues with WIC Management Information Systems.
- Receive, prioritize, and manage incoming communications during shifts.
- Maintain a positive, empathetic, and professional attitude during customer interactions.
- Collaborate with internal teams to escalate and resolve complex issues, ensuring timely and effective solutions.
- Maintain thorough records of customer interactions and issue resolutions using Genesys and SharePoint.
Role Eligibility:
- Excellent customer service skills with the ability to effectively communicate via phone, diagnosing problems remotely in a help desk support capacity.
- At least one year of call center experience.
- High School diploma or equivalent.
- A desire to serve both external and internal clients by focusing on meeting their needs, understanding their concerns, and seeking to build trust.
- The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills.
- The individual must recognize courses of action to handle or prevent potential problems, applying research skills or learned knowledge to resolve them.
- Ability to adjust in a dynamic and changing work environment.
- The ability to act and take proactive steps to resolve or settle issues.
Must-Have Requirements:
- Experience using Genesys, SharePoint, MS Office, and Outlook.
- Experience in a Help Desk/Customer Support environment.
Salary : $24
