What are the responsibilities and job description for the Member Services Representative - FlexAccess position at Navitus Health Solutions, LLC?
Company: Archimedes Rx About Us: Archimedes Rx - Transforming the Specialty Drug Benefit - Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit – alignment, value and transparency – Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost. Pay Range: USD $20.00 - USD $21.00 /Hr. Work Schedule Description (e.g. M-F 8am to 5pm): Monday - Friday 8 hour shift Overview:
Archimedes is a rapidly growing leader in the specialty drug benefit management space. We are looking for a Member Services Representative to work on-site in our Earth City, MO office. This position is responsible for delivering excellent service to members utilizing processes and technology within a call center. If you are reliable with strong problem-solving and customer service skills, we would love to hear from you
Responsibilities:
- Ensures all customers receive an excellent level of customer service.
- Handling front-line inbound and outbound member calls, with the ability to quickly gain a deep understanding of Archimedes' services and customer needs
- Follows established procedures, processes, and standards for production, productivity, quality, and customer service.
- Meets performance targets for speed, efficiency, and quality
- Minimum of 2 years of experience delivering excellent service in a ehalthcare or pharmaceutical environment (excluding home healthcare)
- 1 year of Call Center experience
Salary : $20 - $21
