Business Intelligence Developer (Technical Support)

NavMD is a health data analytics company that empowers partners to stand out in a competitive crowd and gives users more time to work on the business instead of in the business.

Members of the Client Success team are tasked with delighting customers from day one with a smooth and efficient onboarding experience. You will use your vast knowledge of employee benefits and self-funding to coach and educate your clients while providing them solutions to the challenges they uncover within the data. As a member of the Client Success team, you will own the responsibility of delivering high-impact training, engaging our clients to continue to adopt our platform and to enable them to progress through the customer journey. The level of engagement and the quality of those interactions cannot be outdone by any company in the world.

NavMD offers outstanding benefits including unlimited PTO. This position is an in-office role.

Job Description:

We are seeking a skilled and client-focused Business Intelligence Developer (Technical Support) to manage and resolve client issues related to BI systems. This role serves as the primary point of contact for technical support, blending strong communication and organizational skills with expertise in SQL and BI tools. Key responsibilities include triaging support requests, implementing solutions, and ensuring a high level of client satisfaction through efficient and effective issue resolution.

Responsibilities:

• Manage and prioritize support tickets through Zendesk, ensuring timely responses and resolution.
• Troubleshoot and resolve issues involving user permissions, access to content, data presentation, and BI platform functionality while ensuring compliance with HIPAA and PHI/PII regulations.
• Collaborate with clients to provide clear updates and technical guidance.
• Write and execute SQL queries, create and update database objects, and optimize data solutions.
• Design and enhance BI visualizations and dashboards using globally utilized datasets to meet client requirements.
• Ensure proper documentation of issues, resolutions, and best practices in support materials.
• Work proactively to identify recurring issues and recommend improvements to BI systems and workflows.

Skills & Qualifications:

• Proficiency in SQL and data warehousing concepts (T-SQL preferred).
• Familiarity with BI tools and principles, including ETL, analytics, and reporting.
• Outstanding written and verbal communication skills, with the ability to convey technical concepts to non-technical audiences.
• Strong problem-solving and analytical skills, with attention to detail in diagnosing and resolving technical issues.
• Excellent organizational skills to manage multiple priorities and support requests efficiently.
• Customer-focused mindset with a commitment to exceptional service and fostering client satisfaction.
• Self-motivated and proactive in identifying and addressing client needs.
• Familiarity with Zendesk or similar ticketing systems preferred.

Education and Experience:

• Bachelor’s degree in data Analytics, Management Information Systems, Computer Science, or related field.
• 1 years of experience preferred writing queries, creating tables, and managing database objects (MS SQL Server preferred).
• 1 years of experience preferred with BI visualization tools (e.g. Domo, Power BI, Tableau).
   

NavMD is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

NavMD is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.