What are the responsibilities and job description for the CUSTOMER SERVICE CLERK position at Navy Exchange Service Command?
Job Summary
Assists a higher level customer service representative in performing duties such as taking special orders providing layaway services resolving routine customer complaints operating a cash register etc.
Duties and Responsibilities :
Assists in taking special orders for authorized merchandise including items from mail order catalogs provides layaway services and resolves routine customer complaints. Assists in making refunds or exchanging merchandise for authorized patrons checks merchandise for damage or ticket switching ensuring sales receipts are present contacts appropriate personnel to return merchandise to stock. Requests for refunds and adjustments as well as customer complaints that are unusual in nature are referred to higher grade associate.
Assists in maintaining records and logs pertinent to customer service transactions handled as well as keeping in a current status the catalogs and price sheets for authorized items.
Operates a cash register in accordance with established cash control procedures and is responsible for own cash change fund. Completes daily cash reports and ensures proper balance.
Carries out policy of courtesy and service. Exercises tact good manners and courtesy when serving and assisting customers and fellow associates. Responds to inquiries and provides assistance in a prompt and friendly manner. Understands that the customer comes first and actively seeks to become knowledgeable concerning store policies merchandise sold and services offered.
Performs other related duties as assigned
GENERAL EXPERIENCE
1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE
Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
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