FOOD SERVICE SUPERVISOR (RFT/FOOD COURT)

Job Summary: Is responsible for supervising and coordinating the operation of the various locations throughout the installation. Supervises associates predominately in grade NA-2 and NA-3.

Duties and Responsibilities: Supervises a number of food service associates predominantly in NA-2 or NA-3 engaged in performing food service functions at specific food service areas and or locations. Insures necessary training of subordinates in various operations. Recommends performance requirements and provides input regarding performance appraisals. Adjusts informal complaints through discussion with associates or as applicable union representatives. Initiates proposals for disciplinary action as needed. Carries out EEO policies and communicates support of these principles to subordinates.

Plans and schedules sequence of operations and establishes required priorities for subordinates in assigned area and selects workers and tasks to be performed coordinates as necessary with appropriate area and or location in connection with availability of personnel. Explains work requirements and new procedures provides advice when problems occur. Reviews work for overall adequacy timeliness and compliance with established procedures.

Determines equipment supplies and maintenance required and assures adequacy of supplies and equipment as needed.

As required completes a variety of correspondence and reports in connection with the food service operation provides information pertaining to the various operations and otherwise assists in administrative matters relating to the food service operation.

May provide continuity of all K4 operations in the absence of the supervisor.

Adheres to Navy Exchange Customer Service standards by maintaining a neat clean appearance and wearing appropriate uniform name tag as required. Exercises tact good manners and courtesy when serving and assisting customers suggests substitutes when items are not available and informs customers of specials. Provides service in a prompt and friendly manner ensuring that the food items are presented in an attractive and appetizing way. Furnishes each customer with a register receipt and thanks the customer for their patronage.

Works under the general supervision of a designated supervisor performing duties in accordance with prescribed procedures and instruction. Refers difficult operational problems to superior for advice and guidance. Work is reviewed for overall efficiency of operations and quality of work performance.

Performs other related duties as assigned

Twelve months experience performing cafeteria or counter-type food service duties such as preparing fruit and vegetable salads making simple sandwiches and coffee in large urns setting up food service counters steam tables etc. receiving customer orders and serving customers operating a cash register computing charge performing cleaning duties such as scraping staking and preparing dishes for dishwasher keeping counters steam table and other equipment and appliances clean etc. or similar work that provided the knowledge and skills to perform the duties of the position.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE One year of high school education may be substituted for 3 months of experience up to a High School Diploma or GED for 12 months of experience.