(NEX NORFOLK) WORKFORCE SCHEDULER COORDINATOR

Job Summary

Responsible for maintaining site coverage for all work shift times, contacting and redeploying staff to fill call-offs, and responding to schedule changes. This includes but not limited to : establishing, maintaining, and reviewing schedules, matching available staff to posts, and printing and distributing schedules. Ensure that accurate timekeeping and payroll is posted in the automated resource system.

Duties and Responsibilities :

Specific responsibilities for this staffing role include :

• Under prescribed guidelines and through coordination with management, organizes and prepares work schedules for employees to ensure the appropriate amount of staff is available for each work shift. Runs reports to analyze current business trends to ensure appropriate staffing for complex.
• Takes and logs calls from stores, responds to emergency situations, call-offs, and absences to ensure coverage, ensures alternative schedules measures are approved prior to implementation to correct shortages.
• Tracks and documents requests for time off including vacation and personal leave requests.
• Verifies payroll reports and corrects discrepancies within the parameters of job responsibilities. Ensures to notify management of corrective measures taken regarding discrepancies and or schedule errors. Verifies employee work hours with the payroll department on a routine basis to ensure payroll is disbursed accurately.
• Serves as a liaison with management, supervisors, and staff in resolving scheduling issues. Seeks approval of management supervisor prior to implementing schedule changes that result in cascade effects.
• Coordinates daily schedules and assignments of NEX operations.
• Creates and maintains daily staffing reports, which include verifying employees work hours, requested time off, as well as job vacancies.
• Reports inconsistencies scheduling concerns time off requests to management.

Performs other related duties as assigned.

A total of 4 years, consisting of the following :

GENERAL EXPERIENCE

3 years of experience in administrative clerical retail sales or other related work that provided a background in retail sales, floor operations, required accuracy and attention to detail, and the ability to apply established procedures for recording and compiling data.

OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE

1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4 year bachelor's degree for 3 years of general experience.

AND SPECIALIZED EXPERIENCE

1 year of experience preparing work schedules in a retail store environment involving automated pay, time and attendance systems, and MS Office Suite, with an emphasis on Excel, including pivot tables and creation of complex formulas.

Salary : $19 - $23