NHG General Manager (101-250 ROOMS), NGIS

Job Description - NHG General Manager (101-250 ROOMS), NGIS (2500005M)

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

Job Number : 2500005M

Primary Location

Organization

Organization : NGIS Portsmouth NSY Pay Range : $70,878-90,004 depending on experience

Job Summary :

Manages one or more NEXCOM Hospitality Group (NHG) lodging facility to ensure performance is within established NHG guidelines and standards. The incumbent of this position reports directly to a NHG Regional Vice President.

NHG Program Management duties include but are not limited to :

• Operates a professional Department of Defense (DoD) lodging operation, consistent with those services and amenities provided in a commercial, mid-scale hotel for guests in a Temporary Duty (TDY), Permanent Change of Station (PCS), or Leisure status.
• Coordinates the alteration, minor construction, painting and preventive maintenance of NHG facilities.
• Provides oversight for a recurring facility preventive maintenance program and maximizes funding and services supporting effective maintenance efforts.
• Responsible for the proper maintenance of operating records, files, cash control, receipts and the custody and security of supplies and equipment, fixed assets, etc.
• Conducts inspections of all areas of NHG Lodging operation(s), identifies problems and / or deficiencies and implements appropriate corrective measures.
• Ensures compliance with all safety, fire and sanitation regulations, and ensures the safety / security of NHG guests and associates.
• Coordinates service requirements with the Contract Specialist for those items, supplies, services and labor which lend themselves to contract negotiation procedures following NEXCOM policies and procedures.
• Develops and administers operating and equipment budgets in conjunction with NHG Headquarters.
• Maintains accountability for the safeguarding of all funds.
• Provides short and long range financial plans to ensure program goals are met.
• Participates in the development and execution of the installation NHG business plan, annual budget and capital plan(s).
• Meets or exceeds budgeted profit margins by accurately forecasting revenues and expenses; prepares timely, well-planned annual budgets that accurately reflect the property's potential business plan.
• Maintains contact with guests to ensure satisfaction and responds to all inquiries and complaints in a professional and timely manner.
• Provides customer-facing integration, execution, and management of services and resources at the installation level.
• Utilizes the NHG Property Management System (PMS) to access guest information and retrieve reservation information for analytics and forecasting.
• Utilizes the Enterprise Inventory Management System (CORE-HMS) to verify room inventories and modify inventory availability for multiple sales channels.
• Processes local reservations, reservations through the Central Reservation Center and maintains the Property Management System.
• Markets the NHG program using technology with approved online, print and local resources.
• Manages real property resources and provides advice on renovations, improvements, and minor and / or major construction.
• Maintains liaison with all NHG lodging programs and other activities, vendors, suppliers and other appropriate authorities within the local area.
• Develops performance work statements for contract services and measures compliance through inspections, audits, and customer critiques.
• Maintains accountability for the requisition, receipt, and storage of all inventory, consumable, non-consumable, minor property and fixed assets.
• Coordinates with fiscal oversight during reviews of minor property and fixed assets.
• Ensures lodging operational costs are fully reimbursed when establishing rates for support services provided to other Programs.
• Attends lodging training to ensure training efforts result in improving performance in operational management, service delivery, and proper training of employees.
• Supervises associates and provides adequate staffing in accordance with staffing standards for areas of responsibility.
• Ensures training of associates through Learning Management System, supervises schedules of work, approves vacation and coordinates with the appropriate Human Resources office regarding personnel matters.
• Responsible for implementing NHG policies and procedures.
• Carries out EEO policies and communicates support of these policies to subordinates.
• May be called upon to maintain operations during inclement weather and / or other emergencies.
• Performs other related duties as assigned.

The incumbent of this position must file a Financial Disclosure Report (OGE) 450 Form as required.

A total of 5 years of experience, consisting of the following :

GENERAL EXPERIENCE : 3 years of experience in administrative, technical or other responsible work which enabled the applicant to gain a general knowledge of operational practices and procedures; skill in dealing with others in person-to-person work relationships, and the ability to exercise mature judgment.

SUBSTITUTION OF EDUCATION OF EXPERIENCE : 1 year of academic study above the high school level may be substituted for 9 months of experience, up to a maximum of a 4-year bachelor's degree for 3 years of general experience.

SPECIALIZED EXPERIENCE : 2 years of progressively responsible experience that provided an in-depth knowledge of hotel / motel or institutional management or other related service industry management and operations.

J-18808-Ljbffr

Salary : $70,878 - $90,004