What are the responsibilities and job description for the SALES ASSOCIATE (FLEX) position at Navy Exchange?
Job Summary :
- As a sales associate you will be the face of our company
- You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions.
- You will be directly responsible for assisting customers and helping them recognize the need for our products and services.
- Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional.
- Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
Duties and Responsibilities :
o Proactively engage and make a connection with customers.
o Asking questions and listening to customers' needs.
o Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card
o Provide premier customer service.
o Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.
o Maintaining store appearance.
o Cross-selling products and knowing layout of the store.
o Make suggestions to customer on latest trends and current promotions based on customers' individual needs.
o Upselling products.
o Learning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge & specs.
o Using a Point-of-Sales system processing cash, exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer.
o Completing various forms of paperwork reports and reconciliation
o Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.
o May participate in periodic inventories
o Adherence to assigned work schedule.
o Accurate and complete follow through on work assignments
QUALIFICATIONS
o Basic knowledge of products & merchandise
o Retail experience preferred but not required
o Strong interpersonal and communication skills.
o Ability to read write and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
o Ability to effectively communicate with customers, peers, and management.
o Ability to communicate on the telephone with proper etiquette.
o Basic math functions such as addition, subtraction, multiplication, and division.
o Ability to multitask while being attentive to customers and remaining flexible to the needs of the business.
o Ability to work as part of a team and take initiative independent of direct supervision.
o This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours.
o May occasionally involve stooping, kneeling, crouching, and climbing ladders.
o Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
o Involves lifting at least 25 lbs. and up to 50lbs in some departments.
o Work typically performed indoors but may be assigned outdoors depending upon location.
o Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
Available to work a variety of hours which may include early mornings evenings weekends and holidays
No experience required. High school graduate or equivalent preferred.
