What are the responsibilities and job description for the Assistant Manager, Remittance Processing position at Navy Federal Credit Union?
Overview
To assist the Manager with the planning, direction and management of the Remittance Processing branch to achieve Branch objectives and regulatory and legislative compliance. Serve as branch liaison and oversee the day-to-day Remittance Processing operations. Investigate and analyze problems and discrepancies with appropriate system interfaces escalated by analysts and supervisors. Advise Manager of critical situations and coordinate resolution with cognizant areas (e.g., Production Control, Data Control, vendors). Oversee the effectiveness and functionality of remittance processing systems and check fraud prevention at multiple sites. Provide leadership to professional employees and / or supervisors; responsible for both strategic and tactical issues. (Lead staff and / or supervisors) Perform complex / difficult tasks with moderate latitude and impact.
Responsibilities
- Oversee and analyze branch work quality, staff performance, systems, processes, and procedures; identify areas of improvement and recommend / implement changes
- Collaborate with Business unit colleagues / management peers to control operations and processing timelines to ensure compliance with regulatory deadlines and service level agreements
- Oversee resolution of members' image remittance problems / inquiries : evaluate the more complex member communications critical to remittance systems and other branch services; determine course of action
- Lead efforts to measure key performance indicators; reviews work against performance / quality benchmarks to optimize quality and reports progress to management
- Monitor daily production reports and staff work volume; adjust assignments to meet fluctuating workload
- Provide contract and vendor management support for department Lead
- Lead tasks including planning and execution for strategic initiatives
- Monitor internal processes and perform quality control to ensure adherence to regulations, Navy Federal policies, and industry practices
- Develop metrics to measure effectiveness of technical and / or functional solutions to meet business unit requirements (Fraud Performance)
- Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards and metrics / statistics
- Serve as strategic advisor to senior management
- Serve as subject matter expert regarding business functions, systems, policies and / or procedures
- Oversee the monitoring of transactions using real-time fraud detection systems
- Build partnerships and promote cross-functional collaboration with business units that utilize fraud detection systems
- Monitor fraud trends, red flags and recommend preventative measures to manager and business partners
- Assist with creating and maintaining updated check fraud mitigation procedures
- Assist with developing training and being a SME on negotiating suspicious checks
- Ensure branch compliance with federal and state laws governing funds availability
- Recommend system performance enhancements to improve check fraud prevention
- Assist in driving supervisor development and employee engagement initiatives
- Participate in development and implementation for systems of large scope and scale
- Performs other duties as assigned
Qualifications
Desired Qualifications
Hours : Monday - Friday, 10 : 00AM - 6 : 30PM (one Saturday per quarter)
Location : 820 Follin Lane, Vienna, VA 22180
Full time on campus, Essential personnel
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful : Make our mission your passion.
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Equal Employment Opportunity : Navy Federal values, celebrates, and enacts diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace : Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers : Navy Federal reserves the right to fill this role at a higher / lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act : Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
