What are the responsibilities and job description for the Manager, Branch Office (Full-Time) - Clinton position at Navy Federal Credit Union?
Overview
To manage and direct all activities of a small / medium full service branch office operation by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.
Responsibilities
- Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts
- Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
- Manage staff to ensure vault opening, closing and balancing procedures are completed
- Increase productivity of branch office by implementing relevant employee training, establishing team development goals and eliminating inefficiencies
- Lead outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor / trade shows and events
- Oversee recruiting / selection, on-boarding and initial training of team members
- Administer budget, purchasing, tracking and records retention for business expenses
- Lead team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services
- Promote member service excellence and lead team to deliver quality service
- Liaise with other branches to support business growth and continuity of regional operations
- Analyze reports and conduct trend analysis to optimize business performance
- Analyze and solve problems without clear precedent
- Ensure compliance with all security, safety and emergency preparedness procedures
- Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
- Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures using established guidelines
- Resolve employee concerns by ensuring employees receive mediation to resolve issues in somewhat difficult situations
- Perform supervisory / managerial responsibilities :
Manage daily activities
Qualifications
Desired Qualifications
Hours : Available Monday - Saturday, hours based on business needs.
Location : 8819 Woodyard Rd, Clinton, Maryland 20735
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful : Make our mission your passion.
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Equal Employment Opportunity : Navy Federal values, celebrates, and enacts diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace : Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers : Navy Federal reserves the right to fill this role at a higher / lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act : Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
