What are the responsibilities and job description for the Product Manager Senior (Collections) position at Navy Federal Credit Union?
Overview
To partner with cross-functional teams across Navy Federal Credit Union to identify opportunities, refine business outcomes, build new capabilities, and drive product roadmap for our members. Defines what the product features should be and explains why they are needed. Serve as a liaison between key business stakeholders and technology teams to define, develop, communicate, and execute strategic plans for introducing new product initiatives. Own and drive recommendations for the roadmap and refine and prioritize product backlog based on business objectives, member research, competitive dynamics, and data analytics.
Responsibilities
- Responsible for defining and supporting product initiatives that help build desirable, feasible, and sustainable products / services that meet member and internal customer needs with minimal oversight
- Develops a deep understanding of the division's business objectives, risk tolerance, and member needs in order to proactively identify needs, problems, and solutions based on analyses
- Support the end-to-end product development life cycle including ideation, product definition, build / prototyping, design, validation, and delivery
- Leads, without formal authority, assigned product features (new or existing) from ideation to enhancements to post-delivery maintenance
- Ensures the Portfolio, Program, & Team layers are aligned on outcomes that deliver tangible business value and bridges big picture understanding and tactical needs
- Content authority of the program backlog, accountable for feature creation, feature acceptance, prioritization, delivery plans, and overall management
- Explores the market, conducting market research on product features to understand end-to-end the current and future member needs
- Defines, owns, and communicates the product functions, vision, and roadmap while supporting the architectural runway and works to align roadmaps across workstreams
- Solves complex project-related problems of significant impact
- Focuses on the agile methodology of delivery by scoping iterative releases, collaborating with and influencing stakeholders to meet business goals
- Acts as the voice of the internal team member and advocate for the needs of those stakeholders on their behalf
- Builds partnerships and alliances, and manage relationships with partners to drive forward the implementation on all fronts to develop innovative products and services
- Enables complex decision making for leaders around product features through clear and concise communication
- Develops and implements change management strategies and plans for product features
- Develops unprompted new ideas, initiatives, and recommendations that drive continuous improvement
- Serves as a business subject matter expert regarding product functions and how they relate to other products and services
- Keeps abreast of industry and enterprise wide landscape of applications
- Assist team by acting as a thought leader, driving competitive intelligence, analyzing customer insights / data, and building team consensus
- Provides guidance, act as skills resource and mentor to less experienced team members
Qualifications
Desired Qualifications
Hours : Monday - Friday, 8 : 00AM - 4 : 30PM
Location : 5510 Heritage Oaks Drive, Pensacola, FL 32526
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful : Make our mission your passion.
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Equal Employment Opportunity : Navy Federal values, celebrates, and enacts diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace : Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers : Navy Federal reserves the right to fill this role at a higher / lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act : Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
