What are the responsibilities and job description for the Sr Admin Support Assistant position at Navy Federal Credit Union?
Overview
To provide a variety of administrative support functions for the Collections division. Facilitate effective bi-directional communication between admin employees and management. Assist with developing soft and hard skills of new and existing employees. Work is performed under moderate supervision.
Responsibilities
- Assist management with coordinating and executing team tasks
- Monitor and assist team as needed to ensure tasks are completed and deadlines are met
- Adhere to policies and procedures regarding handling of financial documents, member info, and physical security
- Log, sort and record incoming / return mail
- Inform the team of changes and new instructions as requested by management
- Present "Administrative Support Overview" to the New Employee Training Class
- Provide training to employees as directed by management
- Solicit feedback and ideas from section employees on current processes and policies
- Answer team questions regarding daily operations, policies, and procedures
- Update and maintain policy and procedure manual for the Administrative Section in the Collections Division
- Maintain various reports, phone lists, and rosters
- Coordinate specific loan adjustment sequences with the Collections' Consumer Loan Account Specialists
- Prepare correspondence, data, reports, presentations; proofread documents for team members, and recommend edits
- Take minutes for section meetings as requested
- Attend / conduct meetings / discussions on behalf of management as needed
- Participate in, or lead special projects or research for management, including testing of new systems, or simple data gathering and analysis
- Retrieve and direct after-hour voice mail messages for the Collections division
- Perform other duties as assigned
Qualifications
Desired Qualifications
Hours : Monday - Friday, 9 : 00AM - 5 : 30PM
Location : 5510 Heritage Oaks Drive, Pensacola, FL 32526
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful : Make our mission your passion.
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Equal Employment Opportunity : Navy Federal values, celebrates, and enacts diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Hybrid Workplace : Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process.
Disclaimers : Navy Federal reserves the right to fill this role at a higher / lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act : Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
