What are the responsibilities and job description for the Front Desk Associate position at Navy Region Northwest Fleet and Family Readiness (FFR)?
Summary
Incumbent will be responsible for front desk services including but not limited to check in, check out, facilitate room transfers and process guest service requests.
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Duties
Requirements
Conditions of Employment
Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period.
Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.
This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
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Incumbent will be responsible for front desk services including but not limited to check in, check out, facilitate room transfers and process guest service requests.
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Duties
- Incumbent responsible for maintaining guest files.
- Process requests such as parking passes, key replacement and other general concierge service related requests for unaccompanied housing guests.
- Will ensure guest privacy and security measures are maintained at all times.
- Utilize property management system (eMH) to register guests and assign rooms upon check-in. Incumbent will inventory keys and other supplies or amenities maintained at front desk.
- Using the property management system may run reports as requested or needed.
- Log trouble calls and ensure appropriate department is notified. Incumbent may need to provide guests information/maps of base or local area.
- Performs other related duties as assigned.
- The front desk operates 7 days a week/365 days a year from 6am until 10pm. First shift is 6am-2:30pm. Second shift is 1:30pm -10pm. There may be an occasional mid shift scheduled based on operating needs.
Requirements
Conditions of Employment
- Successful completion of National Agency Background (NACI) Check required.
- This position involves work on workdays and may involve weekends, and holidays, as well as rotating shifts, often consisting of other than normal duty hours.
- Incumbent may be recalled to duty and/or required to work overtime, including on an emergency basis.
- Certification for front desk operations and other requirement outlined in the Lodging Career Path Guide obtained within established time frame.
- May be required to possess valid driver’s license as travel to other facilities within normal scope of duties may be required. Must have reliable transportation.
- Six months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations preferred. Incumbent must be skilled in the use of a personal computer and various software programs.
- Must possess basic math and reading skills.
- Must be able to communicate clearly and effectively both verbally and in writing.
- Ability to handle, control, and account for large amounts of cash.
- Availability to work at Naval Base Kitsap Bangor and/or Bremerton locations. Must live within local commuting area.
Salary is dependent on experience and/or education. Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period.
Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.
This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.
Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.
Read more
- Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
