MWR Custodial Worker (Housekeeper)

Summary

This position is assigned to the MWR Recreational Lodging operation; Naval Base Ventura County. MWR Recreational Lodging offers accommodations to include Recreational Vehicle (RV) Parks, Vacation Rentals (Cottages, cabins, singles houses, townhomes, duplexes, mobile homes, hotels, apartments, and yurts) and Campgrounds. The purpose of this position is to provide quality and efficient housekeeping services to guests or guest areas while maintaining the highest level of customer service.

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Duties

• Performs varying degrees of complexity in cleaning processes for facility to include but not limited to lodging units, common areas, office, bathhouse, laundry facility, etc. Demonstrates proficiency related to daily service, checkout, deep cleaning, and special project cleaning assignments based on program cleaning standards.
• Vacuums, sweeps, and mops floors; dusts, polishes, cleans, and moves furniture.
• Cleans walls, doors, ceilings, stand-up/ceiling fans, light fixtures, exterior of air vents, windows, sills, tracks, blinds and curtains.
• Removes trash, places in dumpsters, and replaces liners.
• Cleans washers and dryers and ensures machines are operational.
• Cleans common area spaces to include bathhouses, vending rooms and ice machines, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, office spaces, lounges, storerooms and storage spaces.
• Places proper number of amenities in room to include consumables/non-consumables, linen, kitchen, and bathroom.
• Removes and replaces bed linen, inspects mattresses and pull-out sofas, and moves/re-positions beds upon guest checkout, weekly, or at a guest's request.
• Cleans coffee makers, ice buckets, beverage kits, refrigerators, stove tops, cookware, utensils, cutlery, cups/glasses, plates, sinks, counters, ovens, ranges, cupboards, drawers, and microwaves to include proper programming of its respective clock/time.
• Ensures dishwashers are clean and in working condition.
• Cleans vanities, mirrors, hardware, cabinets/shelving, toilets, bath tubs/shower stalls, tile, and bathroom exhaust fans. Replaces bathroom terry and linens to include shower curtains.
• Cleans irons, removes excess water and replaces as necessary, cleans ironing boards and replaces covers as necessary, cleans and ensures proper functionality of luggage racks and ensures proper numbers of clean male/female hangers are available in closets.
• Ensures in-room guest directories are clean and organized; TVs are clean and programmed to proper channel and volume; alarm clocks are properly programmed with back-up battery and in room phones are clean, properly programmed, and in working condition.
• Performs deep cleaning as required by program standards (e.g., on a scheduled basis and upon check-out of guests in "pet friendly" rooms and in rooms that had an ADA service animal), which includes, but is not limited to: defrosting the refrigerator, cleaning windows (inside and out), replacing and/or cleaning drapes, moving furniture and cleaning normally hidden areas, carpet cleaning (shampoo and/or spot treatment), cleaning walls/woodwork, and other such tasks.
• Counts, sorts, inspects, and prepares linen for operational use.
• Applies Blood Borne Pathogen criteria to determine potential safety concerns related to contaminated linens and applies appropriate MWR protocols during daily service activity.
• Completes maintenance requests for items broken, defective, or in need of replacing.
• Performs basic, routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary.
• Maintains the cleanliness, inventory, and organization of housekeeping carts and linen carts.
• Reports any damages or valuables (e.g. large amounts of cash, jewelry, or confidential/sensitive information) left out in the open by guests to the supervisor.
• Reports any activity that appears unsafe, illegal, or suspicious to the supervisor.
• Interacts professionally with guests and other team members, displays a positive attitude, utilizes effective communication skills, and assists guests to include answering questions concerning hotel facilities and provides information about on base and local attractions.
• Communicates with the front desk when identifying lost and found items by annotating all relevant information to facilitate retrieval of the item for that specific guest.
• Maintains key control for assigned key and reports any issues immediately to the supervisor.
  
  

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Requirements

Conditions of Employment

• Must meet Federal Employment suitability requirements and successful completion of background investigation. Background Investigations are conducted using fingerprint identification and completion of background inquiry forms.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• This position is subject to the possibility of workdays on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.
• May be recalled to duty and/or required to work overtime, including on an emergency basis.
• Subject to satisfactory completion of a physical examination.
• May be required to possess a valid state driver license, as travel to other facilities may be required within the normal scope of duties.
  
  

Qualifications

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate possess the following:

• Knowledge of cleaning procedures and proper use of cleaning equipment and approved cleaning chemicals, including familiarity with applicable Safety Data Sheets (SDS).
• Knowledge of Recreational Lodging program standards.
• Ability to operate all in-room appliances (e.g., coffee maker, television, clock radio, telephone, etc.).
• Ability to utilize Property Management System (PMS) and/or Point of Sale (POS) system software to update room status using the in-room telephone system.
• Ability to accurately complete daily room status reports and housekeeping assignment sheets.
• Ability to interpret, execute, and document cleaning actions in accordance with Recreational Lodging Housekeeping Manual and program policy guidance.
• Ability to apply knowledge of general cleaning procedures to complete housekeeping tasks.
• Ability to safely and properly use common hand and power tools.
• Ability to apply sound judgment to schedule and prioritize work assignments in order to honor requests for No Service/Do-Not-Disturb while adhering to program standards for in person service follow-up and cleaning frequencies.
• Ability to communicate clearly and effectively in English, both verbally and in writing with management, staff and guests.
  
  

Education

This position does not have a positive education requirement.

Additional information

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

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• Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.