Exceptional Family Member Case Liaison

Duties

Programmatic duties comprise 40% of incumbent's time and include but are not limited to:

• Implements the Exceptional Family Member Program (EFMP) in the assigned Area of Responsibility (AOR) and conducts ongoing assessment of its consistency and effectiveness.
• Identifies program needs and challenges and presents recommendations and assistance to influence policy compliance issues. Stays abreast of Department of the Navy (DON), SECNAV, OPNAV, and CNIC policies and interprets/articulates their meaning, priorities and intent.
• Interfaces with service members and their families to identify resources and services to promote availability of EFMP to support individual needs; assisting families in assertively pursuing rights to resources available to them.
• Participates as assigned in the Inclusion Action Team (IAT).
• Ensures collection of data in compliance with policies and guidance.
• Facilitates the development and collaboration of installation EFMP public awareness campaigns to include planning of local events.
• Collaborates with eligible families to coordinate use of the Navy services, such as Respite Care and Priority Housing.
• Works in concert with the EFMP team to ensure the program works effectively to support families while maintaining compliance with all legal and regulatory guidance.

Training duties comprise 20% of incumbent's time and include but are not limited to:

• Participates in coordination and execution of special needs camps, support groups for EFMP families, special events and workshops coordinated by the EFMP.
• Ensures command EFMP personnel are properly trained to provide briefings to commands that include eligibility, maintaining confidentiality, and available support services.
• Develops, updates and maintains installation EFMP education, outreach and public affairs programs, to include awareness briefings for command, unit, community organizations, individuals and families and distinguished visitors.
• Maintains personal records of staff training completion for review by the respective manager.

Case Management duties comprise 40% of incumbent's time and include but are not limited to:

• Communicates directly with each assigned EFMP family case upon notification of assignment to offer support services.
• Interviews and assesses individual client and family circumstances upon and during enrollment to identify and evaluate their special needs and situational stressors, determine services for appropriate assistance, provide tailored guidance and updated information on services to improve quality of life and track progress of activity.
• Maintains a case file for each assigned EFMP family that includes the Installation Support Privacy Consent Form and detailed contact notes.
• Documents and maintains current records in the Fleet and Family Support Management Information System (FFSMIS), as required.
• Assists service members and their families with accessing available resources and services to support individual needs.
• Assists families in assertively pursuing rights to resources available to them.
• Participates in meetings between military families and special needs support professionals to develop the Individual Education Plan (IEP).
• Screens, updates and retains all required forms and other supporting documentation related to case evaluation and assessment in accordance with regulatory and policy guidance as established by DOD and Navy.
• Participates in the maintenance and development of a library of special needs educational, referral and resource materials.
• Tracks the status of the EFMP within their AOR to include family circumstances, areas needing improvement, effectiveness of activity progress, and provides updated information on services to improve quality of life.
• Prepares evaluations and recommendations to assist eligible members in connecting with appropriate resources and services.
• Maintains a detailed and consolidated portfolio of services for special needs families at the command and in the local community.
• Identifies and acquires conflicting or incomplete case information to provide proper recommendations, determine status and eligibility of enrollment of members.
• Researches and analyzes trends impacting families with special needs, identifies needs that are not being met for planning and assessment purposes, and reports and shares findings with leadership, management and action groups.
• Organizes work and sets short- and long-term priorities.

Requirements

Conditions of Employment

• Travel up to approximately 10% may be required
• A valid State driver's license is required to operate motor vehicles.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Must be able to obtain and maintain a SECRET security clearance.
• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.

Salary is dependent on experience and/or education. Some positions have special requirements.

Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education. This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.

Spouses of active duty military members of the Armed Forces may receive preference in hiring under this announcement if they are among the best qualified referred and are within reach of selection. Spouse Preference does not apply to NF 04 and NF 05 positions. Please clearly identify in your application that you are asking for spouse preference and complete the Request for Military Spouse Preference form and submit a copy of current PCS orders. Failure to submit current PCS orders with application will prevent spousal preference from being granted. Acceptance or declination of a regular full or part-time non-appropriated or appropriated fund position ends your ability to claim this preference.

For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

SELECTIVE SERVICE REQUIREMENT: If you are a male born after December 31,1959 and at least 18 years of age, employment law (5 U.S.C. 3328) requires that you must register with the Selective Service System (military draft), unless you meet certain exemptions. If applicable, failure to register will prevent you from being considered for employment. To register, please visit the Selective Service web site at https://www.sss.gov/register/ .

How You Will Be Evaluated

Required Documents

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.

The complete application package must be submitted by 11:59 PM (EST) on 02/12/2025 to receive consideration.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12685125

To begin, to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJOBS account . Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means https://www.usajobs.gov//how-to/application/status

The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to nsapplications@nhr-ma.com to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.

Agency contact information