Exceptional Family Member Program (EFMP)- Case Liaison

Duties

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.

Programmatic duties comprise 40% of incumbent's time and include but are not limited to:

• Implements the Exceptional Family Member Program (EFMP) in the assigned Area of Responsibility (AOR) and conducts ongoing assessment of its consistency and effectiveness.
• Identifies program needs, and challenges and presents recommendations and assistance to influence policy compliance issues. Stays abreast of Department of the Navy (DON), SECNAV, OPNAV, and CNIC policies and interprets/articulates their meaning, priorities and intent.
• Interfaces with service members and their families to identify resources and services to promote availability of EFMP to support individual needs; assisting families in assertively pursuing rights to resources available to them.
• Participates as assigned in the Inclusion Action Team (IAT).
• Ensures collection of data in compliance with policies and guidance.
• Facilitates the development and collaboration of installation EFMP public awareness campaigns to include planning of local events.
• Collaborates with eligible families to coordinate use of the Navy services, such as Respite Care and Priority Housing.
• Works in concert with the EFMP team to ensure the program works effectively to support families while maintaining compliance with all legal and regulatory guidance.

Training duties comprise 20% of incumbent's time and include but are not limited to:

• Participates in coordination and execution of special needs camps, support groups for EFMP families, special events and workshops coordinated by the EFMP.
• Ensures command EFMP personnel are properly trained to provide briefings to commands that include eligibility, maintaining confidentiality, and available support services.
• Develops, updates and maintains installation EFMP education, outreach and public affairs programs, to include awareness briefings for command, unit, community organizations, individuals and families and distinguished visitors.
• Maintains personal records of staff training completion for review by the respective manager.

Case Management duties comprise 40% of incumbent's time and include but are not limited to:

• Communicates directly with each assigned EFMP family case upon notification of assignment to offer support services.
• Interviews and assesses individual client and family circumstances upon and during enrollment to identify and evaluate their special needs and situational stressors, determine services for appropriate assistance, provide tailored guidance and updated information on services to improve quality of life and track progress of activity.
• Maintains a case file for each assigned EFMP family that includes the Installation Support Privacy Consent Form and detailed contact notes.
• Documents and maintains current records in the Fleet and Family Support Management Information System (FFSMIS), as required.
• Assists service members and their families with accessing available resources and services to support individual needs.
• Assists families in assertively pursuing rights to resources available to them.
• Participates in meetings between military families and special needs support professionals to develop the Individual Education Plan (IEP).
• Screens, updates and retains all required forms and other supporting documentation related to case evaluation and assessment in accordance with regulatory and policy guidance as established by DOD and Navy.
• Participates in the maintenance and development of a library of special needs educational, referral and resource materials.
• Tracks the status of the EFMP within their AOR to include family circumstances, areas needing improvement, effectiveness of activity progress, and provides updated information on services to improve quality of life.
• Prepares evaluations and recommendations to assist eligible members in connecting with appropriate resources and services.
• Maintains a detailed and consolidated portfolio of services for special needs families at the command and in the local community.
• Identifies and acquires conflicting or incomplete case information to provide proper recommendations, determine status and eligibility of enrollment of members.
• Researches and analyzes trends impacting families with special needs, identifies needs that are not being met for planning and assessment purposes, and reports and shares findings with leadership, management and action groups.
• Organizes work and sets short- and long-term priorities.

Requirements

Conditions of Employment

• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment.
• Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
• Must be able to obtain and maintain a SECRET security clearance.
• A valid State driver's license is required to operate motor vehicles.

Salary is dependent on experience and/or education.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate.

For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

How You Will Be Evaluated

Required Documents

To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on02/28/2025 to receive consideration.

To begin, to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12691080 .

It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.

Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant

To verify or check the status of your application, log into your USAJOBS account . Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means https://www.usajobs.gov//how-to/application/status

DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities.
Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to usn.ncr.cnicwashingtondc.mbx.naf-usastaffing@us.navy.mil to ensure proper consideration is given.

Agency contact information