Engineer 1, Digital Systems & Reliability, DNOC

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive. 

An entry level engineer will join a team that will provide engineering and service support for Peacock, NBCUniversal’s new, innovative streaming service and other DTC Properties.  This role will facilitate support efforts to ensure the maximum reliability for all Peacock operations, including live event production.  Using knowledge and experience as a problem solver, they will bridge the gap between traditional broadcast engineering and DTC Operations.
 
Primary Responsibilities

• Responsible for the configuration, maintenance, and issue resolution of all transmission, monitoring, and communication systems related to Peacock operations, including live event productions
• Ensure the engineering plans, maintenance, and other activities related to engineered systems result in a safe and reliable transmission operation. This is inclusive of transmission paths, switching stations, encoding and decoding, timing, routing, and scheduling systems
• Liaison with engineers, operators, and leadership to facilitate support of cross-disciplinary operations and engineered systems
• Interface with Telecommunications carriers and vendors to identify, escalate and resolve issues, commit maintenance windows, as well as improve on overall performance
• Integral to the development of standard operation procedures associated with technical operations to improve human/machine interface reliability. This includes, but is not limited to, audio/video and communications systems, the QC process for live events, outgoing transmission activity, and in-depth streaming monitoring

This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $85,000 - $120,000

Qualifications

• Minimum two (2) years’ experience in systems engineering design, configuration, and maintenance
• Understanding of IP networking
• Experience with OTT Monitoring and tools like Witbe, TAG, TouchStream and more.
• Intermediate skills in IT and related hardware trouble shooting
• Understanding of Basic Streaming Video Workflows- HLS, DASH, and related
• Proficiency in MS Office, Visio (or similar)
• Ability to prepare and deliver written and oral communications of complex matters

Eligibility Requirements

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
• Must be able to work nights, (Overnight) overtime, and on weekends with short notice
• Must be willing to work in Stamford, CT
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older

Desired Characteristics

• Familiarity with baseband video protocols (HD-SDI, 2110 and 2022-6/7), 4K/HDR a plus
• Excellent interpersonal skills, strong technical writing skills, and the ability to work under the pressures of a live television environment
• Proven track-record of issue resolution and troubleshooting technical systems
• Previous experience in data center operations, Master Control, Broadcast & Digital telecommunications, energy generation plant, or similar critical systems support roles
• Good project management skills
• Bachelor’s degree in engineering, computer science, Broadcasting, mathematics or similar, or equivalent experience
• CCNA certification a plus
• COMP TIA certification a plus

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].