Master Control Operator

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

The on-air Technical Operations team in Centennial, Colorado manages playout, linear distribution of content, and monitoring for NBC and Telemundo’s Network Operation and Owned Television Stations, including distribution of live programing (such as Today Show, SNL, America’s Got Talent, The Voice, NFL, Olympics, Election Coverage, FIFA World Cup, and Breaking News). The team also plays an integral role in origination and monitoring of Disaster Recovery streams for a diverse portfolio of cable properties. Our Master Control Operators play a critical role in maintaining 99.999% on-air reliability in this dynamic, multi-channel environment. Our Operators are technologically curious, obsessed with the details, and excited to solve problems as a team to get compelling content to viewer’s screens. 

Please Note: This is a broadcast distribution role which has some interfacing with production teams, however, this role is not a production-based role.

Job Description

Responsibilities:

• Maintain and manipulate on-air playlists, execute program/commercial/marketing changes, and support live-event and contingency workflows using cutting-edge software like SNELL Morpheus and Amagi.
• Execute seamless program, commercial, and marketing changes and provide support for live events and contingency workflows.
• Take ownership of commercial integration, ensuring flawless rolling of commercial breaks during both taped and live programming.
• Contributing to the team which collectively monitors and maintains 150 channel streams, ensuring continuous availability and identifying any inconsistencies with keen attention to detail.
• Guarantee the continuity of programming by meticulously confirming the readiness of every piece of material for on-air playout.
• Act as the last line of defense for internal clients and stations, swiftly responding to any on-air discrepancies with situational awareness and quick decision-making skills.
• Protect our airwaves by meticulously simulating the viewer experience, constantly checking for proper audio, video, captioning, and picture quality.
• Collaborate with Operation Supervisors and work as a cohesive team to promptly recover from any on-air discrepancies.
• Act as a mentor and subject matter expert by contributing and supporting on-going 1:1 peer-to-peer training.
• Perform all other duties to support the success of the Network Operations Center as assigned by manager and follow company rules and policies

Qualifications

Basic Qualifications:

• A high school diploma and relevant certification or associate degree in Media or Communications, or equivalent professional experience in broadcast, digital, or post production role.
• A solid understanding of television production, broadcast operations, and/or news/sports/entertainment technical production requirements.

Additional Job Requirements:

• Interested candidates must submit a resume/CV through www.nbcunicareers.com to be considered (REF26872V).
• Must be willing to work in Centennial, CO- This position is fully onsite with no ability to work hybrid or work from home.
• Must have unrestricted employment authorization to work in the United States.
• Must be at least 18 years old.
• Must be willing and available to work any shift including overnight shifts, weekends, and holidays to meet the needs of a 24x7/365 operation, with possibility of schedule changes based on business needs and priorities.
• Must be willing and able to view all content including that considered to be mature in nature, repetitive, and potentially controversial

Desired Characteristics:

• Prior professional experience working in master control or a production control room is highly desirable.
• The ability to maintain composure and make quick decisions in high-pressure situations.
• Ability to adapt to new and changing workflows and software implementations
• An acute attention to detail and a knack for cross-referencing and identifying inconsistencies,  coupled with the ability to anticipate and report potential issues and concerns proactively.
• Ability to multi-task and balance numerous priorities in a deadline-oriented environment
• A team player with excellent interpersonal and communication skills and proven experience working collaboratively with others, who is always respectful and maintains  a positive attitude
• A punctual, hardworking, disciplined, and dependable individual
• Fluency or proficiency in Spanish is a definite plus

Position does not have an anticipated close date, the employer expects to accept applications on an on-going basis.

Colorado applicants only, wage range: $50,000-$60,000 (not bonus eligible)

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].