Salesforce Business Analyst (Hybrid)

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

The Salesforce Business Analyst will be an integral member of the Studio Distribution Tech Ops team supporting Global TV Distribution and will be responsible for a suite of Salesforce applications supporting finance, sales, legal and strategy business units.

The primary role of the Salesforce Business Analyst is to act as a liaison between business partners and IT Teams, supporting the solution delivery lifecycle for the Global TV Distribution application portfolio under the direction of the Manager, Business Solutions.

• Be a proactive product owner and work alongside developers, support consultants, IT infrastructure, vendors, and different business verticals to support the Global TV Distribution business.
• Execute Production Support activities including Salesforce system administration, configuration, and outlining Salesforce technical architecture for enhancements and bug fixes.
• Understand Global TV Distribution business goals and objectives and communicate them effectively to various internal stakeholders.
• Execute on product management, business analysis, process mapping, functional architecture, testing, and system integrations.
• Provide trouble-shooting capabilities to assess, identify, and engage in resolution on reported application issues for daily production support.
• Provide training, business support and guidance.
• Collaborate with technical teams to provide input on end-to-end technical solutions.
• Create and execute test cases when required.
• Be a change agent and a knowledge keeper to support the successful business adoption of new IT solutions.
• All other duties as assigned.

Qualifications

REQUIREMENTS:

• Minimum of 2  years of solid hands-on experience with Salesforce.com
• Minimum of 2  years of client facing and business systems analysis experience
• Minimum of 2  years in application development and SDLC
• Bachelor’s degree in Computer Science, Management Information Systems, or equivalent professional experience
• Experience leading the analysis, extraction, and documentation of business requirements and testing on projects, system enhancements and defects
• Demonstrated understanding of IT project management, SDLC processes and methodologies, such as Waterfall, Agile Scrum and associated best practices, leveraging tools such as JIRA (or other project management tools)
• Experience identifying gaps, risks, and impact for solution recommendations
• Production support experience
• Excellent verbal and written communication skills - comfortable and confident communicating to all levels of the organization, both business and IT
• Ability to adapt to changing priorities and requirements, including the ability to multi-task and juggle many competing priorities and deadlines

Preferred Qualifications:

• Salesforce Admin Certification (highly preferred)
• Experience with Salesforce Lightning components
• Experience with Media/Entertainment, studio-based TV Distribution, or finance systems as an analyst or consulting professional
• Experience with Smartsheet
• Experience with user experience and wireframe/mockup creation
• Experience with business intelligence and analytical tools
• Ability to run/write simple SQL queries for data analysis
• Experience with data architecture, data warehouse and middleware/ETL tools and technologies
• Has worked within a project team over multiple geographic / international locations.

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $90,000 - $115,000.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].