What are the responsibilities and job description for the Senior Manager Product Management ITSM Direct to Consumer position at NBCUniversal?
We are seeking a visionary and strategic Senior Product Owner to lead the development and evolution of our ITSM Tooling. The Senior Manager of Product Management ITSM will also contribute to the Reliability & Performance team owning the product strategy for the delivery of software systems used by the DirecttoConsumer Technical Operations group to maintain daily operations. This includes applications such as Service Management (ServiceNow) Partner Portal Event Management / AIOps monitoring dashboards and more.
As the Senior Manager you will collaborate with crossfunctional teams including engineering operations and data science to deliver a platform that proactively identifies diagnoses and resolves anomalies significantly reducing mean time to resolution (MTTR). Our dynamic platform integrates with evolving tools and products continuously adapting to ensure accuracy and relevance.
Responsibilities include but are not limited to :
- Define and articulate the product vision goals and roadmap for ITSM Tooling ensuring alignment with the companys goals
- Partner with internal teams (e.g. engineering operations and support) to understand platform needs pain points and priorities translating them into clear product requirements.
- Prioritize and oversee the development of features that enable realtime anomaly detection and automated incident resolution using advanced AI / ML models.
- Drive seamless integration of ITSM Tooling with existing and emerging tools ensuring adaptability to evolving technologies and workflows.
- Leverage platform analytics and feedback loops to continuously refine requirements.
- Stay informed about industry trends competitor offerings and emerging AI / ML technologies to maintain competitive edge.
- Act as the Product Owner in Agile ceremonies creating and managing a clear and actionable product backlog ensuring timely delivery of features.
Qualifications :
Desired Characteristics
This position is eligible for company sponsored benefits including medical dental and vision insurance 401(k) paid leave tuition reimbursement and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range : $150000 $190000 (bonus and longterm incentive eligible).
Additional Information :
As part of our selection process external candidates may be required to attend an inperson interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversals policy is to provide equal employment opportunities to all applicants and employees without regard to race color religion creed gender gender identity or expression age national origin or ancestry citizenship disability sexual orientation marital status pregnancy veteran status membership in the uniformed services genetic information or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and / or recruitment process as a result of your disability you have the right to request a reasonable accommodation. You can submit your request to .
For LA County and City Residents Only : NBCUniversal will consider for employment
qualified applicants with criminal histories or arrest or conviction records in a manner
consistent with relevant legal requirements including the City of Los Angeles Fair Chance
Initiative For Hiring Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.
Remote Work : Employment Type :
Fulltime
Key Skills
Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams
Vacancy : 1
Salary : $150,000 - $190,000
