Sr Manager, Digital Product Manager

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. Youll learn more about this during the recruitment process.

JOB SUMMARY :

The Digital and Experience Development team is focused on driving product strategies to evolve and enhance the Guest experience across Universal Parks & Resorts. As a Product Manager, the primary function of this role will be to manage new capabilities across the entire product lifecycle, from product strategy, planning, definition, delivery, and implementation.

MAJOR RESPONSIBILITIES :

Leadership

Encourage an innovative culture that fosters "outside the box" thinking

Drive the vision of the team in support of business needs

Understand and track key trends and innovations, continuously looking for opportunitites to advance the product portfolio

Act as product expert both internally and externally, providing learning opportunities to other Team Members and attending external industry events

Provide leadership, management, and coaching

Establish standards and best practices to maximize team performance and company advancement

Develop growth plans and foster individual and professional growth

Keep key stakeholders updated on product roadmap developments and advancements

Manage issues, risks, and escalations as needed to support the product team

Work closely with IT and other internal organizations to ensure alignment

Contribute to the success of the larger team by driving joint collaboration, visioning, and planning

Provide other Team Members with support in continued growth opportunities through shared product experiences

Participate and drive formal mentorship opportunities to help other Team Members improve their product skills

Product Planning

Establish the product roadmap and coordinate with key partners to manage product delivery and implementation timelines

Partner with other Digital Product Managers to ensure product dependencies and integration points are considered during roadmap and release planning

Establish product backlog priorities for release and sprint planning, considering new capabilities, minor enhancements, and defect fixes

Product Strategy

Proactively evaluate Guest experience strengths and pain points from all perspectives, to identify opportunities for new and / or improved experience delivery capabilities

Develop and frame up product recommendations with associated cost, value and experience analysis, to gain approval and funding for development

Collaborate and liaise with key business partners to establish product goals and objectives

Ensure product alignment with the holistic experience transformation vision

Product Definition

Partner with the UXUI team to establish experience interactions and designs based on high level feature requirements

Drive detailed product Feature definition, including functional and non-functional requirements

Support product implementation across the domestic sites, capturing site specific functional requirements in partnership with on-site stakeholders

Product Delivery

Facilitate product backlog grooming with the Delivery scrum team

Define and document product user stories to enable technical design, development, and testing

Participate in scrum team Agile ceremonies, including sprint planning, daily-stand ups, and retrospectives

Product Implementation and Support

Perform product validation throughout the development cycle, to ensure alignment with functional requirements.

Maintain close partnership with Business Transformation to ensure that product functionality aligns with Operational and Business capabilities.

Represent and support the product as the ongoing subject matter expert.

Develop an ongoing approach for measuring the success of newly implemented experience enhancements, to enable well-informed future product planning

Additional Responsibilities

Understand and actively participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team member involvement activities.

Perform other duties as assigned.

EDUCATION :

Bachelors degree (or equivalent experience) required - Business, Technology, Digital Marketing, or Industrial Engineering preferred;

Masters degree preferred.

EXPERIENCE :

9 years in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or related fields.

People Management

Including goal setting, escalation handling, and mentorship

Managing the digital experience for a consumer website and / or mobile app

Experience with large scale transformation initiatives

Demonstrated ability to define and execute strategic initiatives

Working in an agile technology delivery program

Defining a customer journey and digital product roadmap

Product backlog management, including Feature definition, requirements, prioritization and sprint planning

Close partnership with a Technology Delivery team

Stakeholder engagement and relationship building

Executive communication, with the ability to influence decision making

Excellent analytical, written and oral communication skills, and be able to explain complex concepts both concisely and simply;

or equivalent combination of education and experience

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and / or method without a valid written Statement of Work in place for this position from Universal Orlando HR / Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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