Demo

Support Specialist, Partner Care - NBC Sports Next

NBCUniversal
Orlando, FL Full Time
POSTED ON 2/27/2025
AVAILABLE BEFORE 4/27/2025

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

NBC Sports Next is where sports and technology intersect. We’re a subdivision of NBC Sports and home to all NBCUniversal digital applications in sports and technology.

At NBC Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with dozens of sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips, and more.

At NBC Sports Next we’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.  

Come join us as we work together as one team to innovate and deliver what’s Next.  

We are looking to fill a Support Specialist position on our Partner Care Support team. Our Team is responsible for consulting on all matters regarding our technology solutions which Partner Golf Courses use to successfully run their businesses. This role performs a large variety of tasks, acting as both an industry and technology consultant in providing elite service rarely found in the golfing industry. If you have a passion for solving problems and helping people improve their businesses, this is a great job for you.

Job Duties

  • Be a resource for our customers by offering solutions to their technical challenges
  • Offering exceptional customer service by speaking directly to golf course operators that use our proprietary software.
  • Remote connect to customer PCs to provide training sessions, installation of software, adjust configuration settings, and/or identify and troubleshoot issues.
  • Solve technical issues that may include tablet configurations, Windows printing, receipt printing, Bluetooth painting, port forwarding, resolving IP conflicts, and running basic SQL queries.
  • Consulting clients on how to best utilize our software to maximize revenue and improve business efficiency.
  • Serving our valued partners by establishing and maintaining relationships with clients.
  • Escalate issues to Golf Business Support Manager, assisting and assuring solutions are implemented
  • Document pertinent information and investigation details in Salesforce cases
  • Show initiative by making product suggestions or noting improvements in internal processes

Qualifications

Basic Qualifications

  • Tech-savvy with a working knowledge of MS Windows & Office, and an introductory or above understanding of networking, TCP/IP and LAN functionalities.
  • Ability to rapidly learn our software and demonstrate competence with new technologies and software applications.
  • High energy and engaging personality with patience for all levels of technology users required
  • Experience may include any of the following:
    • Technical background in a help desk environment that required customer service skills
    • Education or degree in any of the following areas: Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, CyberSecurity, Software Development, or other relevant technical areas
    • Technical Certifications - CompTia, A , Network , Google IT Support Professional, etc

    Desired Qualifications

    • Bachelor’s degree in Computer Science, IT, or related field preferred
    • Owner of one or more of the following IT certifications: A , Network , MTA or higher.
    • Prior experience with NBC Sports Next, GolfNow, or EZLinks software
    • Administration, management, or support of point-of-sale software in a retail or F&B environment, and/or online reservation systems
    • Familiarity with SalesForce.com
    • Knowledge of golf preferred, with previous experience in golf and technology products
    • Advanced problem-solving and analytical skills a plus

    Additional Job Requirements

    • Willingness to work as early/open and late/close shifts, including weekends, and overtime
    • Hybrid: This position has been designated as hybrid, generally contributing from the office, a minimum of three days per week.
    • Must be willing to work in the Orlando, FL office

    Additional Information

    As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

    If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Support Specialist, Partner Care - NBC Sports Next?

    Sign up to receive alerts about other jobs on the Support Specialist, Partner Care - NBC Sports Next career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $54,256 - $67,602
    Income Estimation: 
    $62,988 - $78,225
    Income Estimation: 
    $72,545 - $94,693
    Income Estimation: 
    $83,298 - $131,726
    Income Estimation: 
    $101,020 - $131,637
    Income Estimation: 
    $95,435 - $126,957
    Income Estimation: 
    $118,925 - $156,720
    Income Estimation: 
    $130,171 - $173,458
    Income Estimation: 
    $63,877 - $80,867
    Income Estimation: 
    $72,545 - $94,693
    Income Estimation: 
    $83,086 - $106,052
    Income Estimation: 
    $83,298 - $131,726
    Income Estimation: 
    $95,435 - $126,957
    Income Estimation: 
    $130,171 - $173,458

    Sign up to receive alerts about other jobs with skills like those required for the Support Specialist, Partner Care - NBC Sports Next.

    Click the checkbox next to the jobs that you are interested in.

    • Backup/Recovery Skill

      • Income Estimation: $85,059 - $120,527
      • Income Estimation: $71,693 - $93,985
    • Build Automation Skill

      • Income Estimation: $117,024 - $149,811
      • Income Estimation: $137,568 - $176,908
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at NBCUniversal

    NBCUniversal
    Hired Organization Address AK Full Time
    Director, Consumer Insights - Engagement and Brand Company Description We create world-class content, which we distribut...
    NBCUniversal
    Hired Organization Address Anthony, KS Full Time
    NBCUniversal is launching a groundbreaking new interactive gaming experience and is seeking key talent for leadership ro...
    NBCUniversal
    Hired Organization Address Anthony, KS Full Time
    In this role youll use C to build important software that powers machine learning computer vision and 3D modeling applic...
    NBCUniversal
    Hired Organization Address Englewood, NJ Full Time
    As part of the global Operations & Technology organization the Data & Analytics team (D&A) is focused on data and analyt...

    Not the job you're looking for? Here are some other Support Specialist, Partner Care - NBC Sports Next jobs in the Orlando, FL area that may be a better fit.

    AI Assistant is available now!

    Feel free to start your new journey!