Customer Services and Resources Specialist (B2B)

POSITION OVERVIEW

The Client Service & Resource Specialist I is responsible for providing premier technical product support. for a wide range of activities that support test administrations and related services for Customer Operations Management in support of the Medical School Program.

This role has been designated as primarily remote, so it generally does not require onsite work more than an average of 2-3 times per month and may require additional prescheduled onsite work. We're open to considering candidates in the following states : PA, NJ, DE, and MD .

This position requires schedule availability to work Monday- Friday 8AM-4PM. The ideal candidate must be flexible and willing to work some OT as needed based on business needs".

Diversity, Equity, and Inclusion Statement

At NBME, we continue to innovate and improve how we fulfill the evolving needs of the healthcare community. This commitment starts and ends with the people at NBME. By recruiting and empowering talented individuals from various disciplines and backgrounds, which includes professionals with diverse life experiences, abilities, and perspectives, NBME can take a well-informed, robust approach to advancing medical education and assessment for years to come. We also continue to focus on ensuring that our DEI work is impactful and ingrained in everything we do, including with our staff, workplace culture, products and services, the Philadelphia community, and the broader medical education landscape.

RESPONSIBILITIES :

• Investigates and resolves test administration problems reported by customers (Medical School contacts, test-center staff, and test delivery vendors).
• Reviews test day Incident Reports (IRs) to identify and resolve problems reported. Serves as liaison with test delivery vendor for test day issues reported.
• Provides test-day customer support, and initial troubleshooting, and engages in crisis management of incidents that occur during testing.
• Identifies, investigates, and resolves registration, ordering, and scheduling issues.
• Investigates and documents all reported security breaches.
• Assists with the set-up of new Medical School test centers to deliver web-based examinations.
• Trains customers on software used to order and administer web-based examinations.
• Prepares reports and best practice
• Participates as a cross-functional team member / subject matter expert in strategic projects

QUALIFICATIONS

Skills and Abilities

Experience

Education

About NBME :

NBME offers a versatile selection of high-quality assessments and educational services for students, professionals, educators, regulators and institutions dedicated to the evolving needs of medical education and health care. To ensure our assessments meet the highest standards of quality, stay relevant and align to the current curriculum in medical schools and training programs, we rely on a wide network of collaborators. These include the volunteers who help develop our exam questions, the committees and panels who represent various groups within the medical education community, external researchers and health profession organizations.

We are committed to meeting the needs of educators and learners globally with assessment products and expert services such as NBME® Subject Examinations , Customized Assessment Services , Self-Assessment s , the International Foundations of Medicine ® Program and Item Writing Workshops . Together with the Federation of State Medical Boards, NBME develops and manages the United States Medical Licensing Examination® , which measures the ability to apply knowledge and skills that form the basis of safe and effective patient care. Our Competency-based Assessment unit is focused on new methods as well as the optimization of assessment in the workplace and education.

As a result of leadership in ongoing research, innovative measurement practices and the exploration of forward-thinking assessment modalities and improvements, NBME advances assessment science. Our grant and funding opportunities further support this dedication to medical education and assessment science. We help develop the next generation of assessment professionals through our Summer Psychometric Internship Program . Through the Stemmler Fund , Strategic Educators Enhancement Fund and Latin America Grants Program , researchers and educators can continue to improve the assessment of health care professionals around the world.

NBME views diversity, equity and inclusion (DEI) as foundational and enduring to our strategy and vision. We continue to focus on ensuring that our DEI work is impactful and ingrained in everything we do, including with our staff, culture, products and services, the Philadelphia community and the broader medical education landscape. Our commitment manifests in our hiring and staff development, recruitment for committees, grants programs, design and review of our assessments, and involvement in our local and national communities.

Learn more about NBME at NBME.org .

Compensation we are offering for this position is at $48,288 - $72,430 / year. Please note that the offered rate for this position typically aligns with the minimum to midrange of this grade, but it can vary based on the successful candidate's qualifications and experience, department budget, and an internal equity review.

The NBME offers competitive salaries, excellent benefits, and a rewarding work environment. Excellent Benefits include : Healthcare, Dental, Prescription, and Vision plans; 401(k) w / match, Tuition Reimbursement Plan, Commuter Benefit : Public Transit or Parking options. Remote Friendly Workplace.

NBME is an equal-opportunity employer as defined by the EEOC.

Job Posted by ApplicantPro

Salary : $48,288 - $70,000