Assistant Branch Manager

As a strong support to the Branch Manager, the Assistant Branch Manager supervises daily activities to ensure high quality customer service. Provides coaching and development of branch staff. Demonstrates our core values and provides superior customer experience. Maintains an appropriate focus on sales activities and related results. Monitors, identifies and controls compliance risks and operational exposure and assists with management of the branch budget. Education and Experience: 4-year college degree or equivalent retail, retail banking, or financial services experience. 3 years retail banking experience preferred. Business development & outside business sales experience preferred. Skills and Abilities: Excellent listening & communication skills are necessary. Organizational, interpersonal and customer relation skills. Ability to function in a fast paced, ever-changing environment. Leadership skills. Problem solving/decision making skills. PC Skills. Unique Job Characteristics and Requirements: NMLS Certification required or ability to obtain upon hire. Tasks Performed: 50% Assists in building a motivated and high performing branch team through the effective recruitment, training, and development of staff. Conducts regular and quarterly coaching and career development conversations. Proposes salary recommendations to Branch and Market Manager for approval. Responsible for sales and service coaching of branch staff and participating in the activities and results of the branch in achieving individual and team goals. Works with their manager to actively develop their decision making and business development skills to prepare for further leadership responsibilities. 25% Works with Branch Manager and business partners to identify and establish new relationship opportunities. Has a working knowledge of both consumer and small business products and services; delivers solutions to customers through interactive, needs based conversations to assess and address their needs. Appropriately refers customers to business partners to meet current and future needs. Takes ownership to resolve customer issues and complaints while delivering an elevated level of responsiveness and customer satisfaction. 15% Provides supervisory oversight of branch operations, compliance, and risk. Works with branch manager to ensure branch profitability by managing FTE’s, fee waivers and other budget related items. Oversees branch operations and compliance controls. Ensures team understanding and awareness of information security and fraud risk. 5% Represents the bank in the local market fulfilling a leadership role with civic and community organizations. 5% Other duties as required. ​ Physical Requirements: Communicate effectively with internal and/or external customers Stationary 50% of time Move about within or between locations Bend, Twist, Crouch, Squat Move Objects to Maximum 20 lbs

Salary : $46,100 - $61,500